About this role
🌟 About Mapal We are a fast-growing B2B SaaS company transforming how hospitality businesses operate through technology. Mapal Group provides an integrated platform that helps restaurants, hotels, and contract catering brands optimize operations, empower their teams, and scale efficiently. Operating across Europe, the UK, and LATAM, we continue to expand our footprint as we accelerate our growth. 💡 Our Culture Our culture is shaped by six core values: Commitment, Customer Obsession, One Team, Ownership, Resilience, and Think Big. These values drive everything we do, from how we support our customers to how we work together as a team.
- We seek individuals who embody these values, bringing passion and creativity to their work, taking ownership of their contributions, and embracing collaboration and innovation to achieve ambitious goals. 🎯 Role Overview The Professional Services Project Manager is responsible for leading the successful delivery of customer-facing B2C software implementation projects for Mapal’s market-leading hospitality management solutions.
- Reporting to the Project Management Team Lead within the Professional Services (PS) organisation, this role plays a critical part in ensuring high-quality, efficient, and commercially sound project execution.
- The Project Manager will work closely with Professional Services Consultants, cross-functional internal teams, and customer stakeholders to plan, coordinate, and deliver projects from initiation through to completion.
- The role requires strong ownership of timelines, scope, budget, and customer expectations, ensuring projects are delivered on time, within scope, and aligned with both customer objectives and business priorities. 🛠Key Responsabilities This is a hands-on role suited to a proactive, solutions-oriented Project Manager who thrives in a customer-facing, fast-paced environment.
- Lead the end-to-end delivery of B2C software implementation projects, ensuring alignment with scope, timelines, and quality standards Coordinate cross-functional internal teams and third-party stakeholders to ensure seamless project execution Define, develop, and maintain comprehensive project plans to track progress, milestones, dependencies, and deliverables Proactively manage changes to project scope, schedule, and cost, ensuring appropriate governance, documentation, and stakeholder alignment Monitor and report on project performance using relevant tools, metrics, and KPIs, ensuring transparency and informed decision-making Identify, assess, and mitigate project risks and issues, taking corrective action where required Provide clear, timely status reporting to stakeholders and escalate risks or blockers where necessary Build and maintain strong customer relationships, managing expectations while ensuring alignment with business objectives Drive continuous improvement by applying best practices, lessons learned, and developing leadership capability within project delivery