About this role
Starting Wage $17.15/hr.
Day Shift - Full Time and Part Time Positions Open Company Standards At Angel of the Winds, the World’s Friendliest, Casino Resort we require all employees to provide exceptional guest service with a positive and out-going attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all.
Responsibilities
- Maintains the hotel rooms to ensure a safe and clean experience for hotel guests.
- Prepare and maintain cleaning cart with supplies for efficiency and ease of cleaning rooms.
- Cleans and wipes windows, doors, walls, closets, fixtures in rooms, and hallways.
- Dusts and polishes all furniture, fixtures and wall hangings.
- Washes shower walls and tub, cleans toilets, sink, mirrors and walls in order to have a clean and sanitary guest restroom.
- Replaces towels, soaps and all room amenities and restocks literature for arriving guests.
- Strips bed of all linens and remakes with fresh linens.
- Wipe down closet (door, handle and shelves) and restocking the guest room supplies.
- Inspects door and window locks to ensure they are in working order and immediately alerts security to an unsecured or unsafe situation for the safety of guests and employees.
- Document any deficiencies, including mechanical and electrical problems from the guest’s room and report to the housekeeping supervisor.
- Label and submit all lost and found items to the housekeeping supervisor immediately.
- Respects guest privacy and maintains confidentiality.
- Work nights, weekends and holidays as required.
- Performs other duties as assigned.
Qualifications
- Exceptional guest service skills required.
- One to three months experience in the hospitality/cleaning field preferred.
- Basic knowledge of general cleaning principles, use of cleaning products, and operation of standard cleaning equipment.
- Ability to communicate clearly and effectively with customers, co-workers, and managers.
- Certificates, Licenses, Regulations Must be able to obtain and maintain a Class B gaming license from the Stillaguamish Tribal Gaming Agency and Washington State.
- Physical Demands and Work Environment Constantly requires the ability to receive detailed information through oral and written communication.
- The position requires the ability to walk, bend, crouch, squat and stretch to fulfill cleaning for up to 8 hours in length.
- Must be able to lift up to 30 pounds on a regular basis and have the ability to push and pull carts and equipment weighing up to 100 pounds.
- Requires grasping, standing, sitting, walking, repetitive motions, bending, climbing, listening and visual acuity.
- This is a 24 hour, 7 days a week work operation.