Bowling Attendant @ Angel Of The Winds Casino Resort

Starting Wage: $17.15/hr Company Standards At Angel of the Winds, the World’s Friendliest, Casino Resort we require all employees to provide exceptional guest service with a positive and out-going attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all.

Responsibilities

• Provide bowling guests with efficient, courteous customer service.
• Maximize the utilization of lanes and equipment through efficient control of customer flow.
• Issue lanes to guests, assists with tournaments and special events/promotions.
• Maintain procedures for credit control, handling of financial transactions, and security of monies.
• Perform maintenance of Bowling Center equipment and assist customers as needed.
• Clean and maintain proper conditions of lanes and approach areas.
• Works in conjunction with the other departments on promotions, property needs along with any food and beverage accommodations requested.
• Assists the Beverage team with public events held in the adjoining event space when needed.
• Perform routine maintenance and cleaning of pinsetters and auto-scoring equipment.
• Clean bowling lanes, gutters and ball return areas.
• Retrieve, transport, and store parts and supplies.
• Maintain organization and cleanliness of parts storage and workshop areas.
• Assist mechanics as needed with repair duties.
• Follow safety procedures related equipment operation and use of chemicals, repair pinsetter auto-scoring equipment Inspect Bowling facility, and public areas for cleanliness and appearance on a daily basis.
• Follows and ensures that Policies and Procedures of the Bowling property and Casino Operation are followed.
• Ensures compliance with Tribal, State, Federal regulations.
• Ensures control/protection of company assets.
• Work nights, weekends and holidays as required.
• Performs other duties as assigned.

Qualifications

• Exceptional guest service skills are required.
• Knowledgeable in bowling operations and reservation systems preferred.
• Must be customer service oriented and have excellent verbal and written communication skills with the ability to multi-task and work independently.
• Ability to work in a challenging environment dealing with sensitive issues and maintain confidentially with strong attention to detail and excellent problem solving, organizational, and time management skills.
• Ability to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts.
• Proven intermediate skills in Windows, MS Office Programs (Word, PowerPoint, Excel), and experience with database systems.
• Ability to prepare reports, correspondence, charts, forms and other information and instructions.
• Certificates, Licenses, Regulations Must be able to obtain and maintain a Class B gaming license with the Stillaguamish Tribal Gaming Agency.
• Physical Demands and Work Environment Constantly requires the ability to receive detailed information through oral and written communication.
• The position requires exerting up to 75 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
• Requires repetitive movement with the ability to stand and/or walk for an entire shift.