About this role
Starting Wage: $17.15/hr Company Standards At Angel of the Winds, the World’s Friendliest, Casino Resort we require all employees to provide exceptional guest service with a positive and out-going attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all.
Responsibilities
- Takes guests alcoholic and non-alcoholic beverage orders, collects money and returns change to guests in an accurate and timely manner.
- Serves and refills non-alcoholic beverages to guests.
- Communicates menu offerings to guests as applicable.
- Provides service of alcohol within the guidelines set forth by the MAST training program.
- Operates, balances, and reconciles cash till and Point of Sales (POS) system as trained.
- Ensures all work stations are stocked, neat, clean and sanitary.
- Attends mandatory department meetings and trainings.
- Ability to work full service in high paced Lounge environment serving both food and drinks.
- Completes all side work in a timely and satisfactory manner.
- Obtains and restocks supplies as needed.
- Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.
- Work nights, weekends and holidays as required.
- Performs other duties as assigned.
Qualifications
- Exceptional guest service skills required.
- Must be at least 18 years of age.
- Six months to a year related work experience and/or training; or equivalent combination of education and experience.
- Prior experience as a cocktail server preferred.
- Prior experience working in a lounge, bar or tavern environment desired.
- Must be customer service oriented and have excellent verbal and written communication skills with the ability to multi-task and work independently.
- Ability to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts.
- Certificates, Licenses, Regulations Must be able to obtain and maintain a Class B gaming license from the Stillaguamish Tribal Gaming Agency and Washington State.
- Must be able to obtain and maintain a Washington State Health Card (Food Worker Card).
- Must be able to obtain and maintain a Washington State Mandatory Alcohol Server Training (MAST) Class 12 Mixologist Permit.
- Physical Demands and Work Environment Constantly requires the ability to receive detailed information through oral and written communication.
- The position requires exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
- Requires repetitive movement daily with sedentary work, occasional bending and crouching.
- There are no adverse conditions, but employee is exposed to tobacco smoke on a regular basis.
- This is a 24 hour, 7 days a week work operation.