About this role
Job summary
We are looking to recruit to this new post a highly motivated and enthusiastic Clerical Officer to work alongside our reception team in the Department of Infectious Diseases and Tropical Medicine.
The Department of Infectious Diseases and Tropical Medicine is an active unit with 33 dedicated beds, located on E-floor of the Royal Hallamshire Hospital and with out-patient facilities adjacent to the clinical ward area.
This is a busy and varied workload which provides the opportunity for the post holder to develop a number of skills in the role in an interesting clinical area.
Undertake accurate recording / inputting and amending of data within Trust information systems. Communicate effectively with the use of tact and diplomacy and seek to overcome barriers to effective communication. This may require the use of multiple communication methods, such as email, telephone, reception duties, etc.
Main duties of the job
We are looking for excellent professionals to deliver clerical support and reception duties to our Outpatient department.As part of our team, you will support the key aims of the department which are to:o Provide an easy and positive experience for patients who need an appointment.o Reduce the incidence/occurrence of/number of missed appointments and patients not attending.o Provide an effective and standardised booking process.o Adopting of new digital technologies.o Maximise the expertise of our administrative staff by providing an excellent environment equipped to support the work.o Provide a reception service for patients attending clinics.
Undertake administration functions for the department, such as data input, photocopying, filing, letter writing, etc.
Work collaboratively with the wider departmental team to ensure a consistent and effective Patient First service. Actively use initiative within the role but seek guidance when required and appropriate.
Assist and support in the development and improvement of the service and in the implementation of Trust and Departmental policies and procedures.
Complete all mandatory training required by the Trust and actively participate in personal development.
Assist and support the development and training of new team members.
Undertake effective prioritisation of own workload and the coordination of activities / duties related to the role.
Adhere to all Trust and Departmental Policies and Procedures.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its employees. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Education and Qualifications
Essential
- GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience
Desirable
- NVQ Level II in Business Administration / Customer Service / IT
Experience
Essential
- Experience of working within an office environment
- Experience of working in a public facing role.
Desirable
- Relevant experience within the NHS
Further Training
Essential
- Knowledge of / experience of using information and/or customer service systems.
- Working knowledge of Microsoft Office packages including Outlook, Excel and Word.
Desirable
- Previous experience Infoflex / 59R Software
- Previous experience of PAS / Infoflex / SystmOne (area specific software)
Skills and Knowledge
Essential
- Understanding of data protection issues and the ability to maintain confidentiality
- Excellent communication skills, with ability to deal with staff at all levels.
- Displays use of initiative with effective organisational skill
- Ability to prioritise and work to strict/conflicting deadlines
- On-going commitment to personal development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Sheffield Teaching Hospitals NHS Foundation Trust
Address
Royal Hallamshire Hospital
Glossop Road
Sheffield
S10 2JF
United Kingdom
Employer's website
https://www.sth.nhs.uk (Opens in a new tab)