About this role
Job summary
JOB PURPOSE
To serve patients and fellow members of staff and provide the highest standard of reception and administrative services to the Directorate in the following areas:
- Main clinic reception
- James West Treatment Centre reception
- Orthoptic clinic reception
- To promote a high level of customer service and support the overall accuracy, efficiency and development of the Directorate in these areas.
- Contribute to the delivery of an efficient and effective administrative service within the ophthalmology service.
DEPARTMENT
Ophthalmology is based at the Royal Hallamshire Hospital and provides a service to patients from Sheffield and across the Country. The Ophthalmology Directorate provides the full range of Ophthalmology specialised services through its sub specialised teams. It delivers more than 100,000 outpatient appointments each year and has up to 36 operating lists per week. It is the only hospital in the area to deliver an Emergency Eye Clinic service. The fundamental goal is to improve the quality of care offered to sight impaired patients so that they can live as productive and independent a life as possible.
Main duties of the job
Main Duties
- Provide a comprehensive reception service across Ophthalmology clinics, including Main Clinic, James West Treatment Centre and Orthoptic reception.
- Check in patients, accurately record attendances and update patient details on the Electronic Patient Record.
- Arrange new and follow-up appointments and record clinical outcomes.
- Deal with patient, staff and external enquiries by telephone, email and in person, including first-line complaints.
- Support patient flow and clinic efficiency by liaising with clinical and administrative teams.
- Manage patient transport arrangements and appointment queries where required.
- Process referrals, correspondence and medical records in line with departmental procedures.
- Maintain patient confidentiality and ensure accurate handling of patient information.
- Provide reception cover across the service and support colleagues as required.
- Assist with training new staff and contribute to the smooth and effective running of the Ophthalmology administrative service.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Education and Qualifications
Essential
- GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience
Desirable
- NVQ Level II in Business Administration / Customer Service / IT
Experience
Essential
- Experience of working within an office environment
- Experience of working in a public facing role.
Desirable
- Relevant experience within the NHS
Skills and Knowledge
Essential
- Understanding of data protection issues and the ability to maintain confidentiality
- Excellent communication skills, with ability to deal with staff at all levels.
- Displays use of initiative with effective organisational skill
- Ability to prioritise and work to strict/conflicting deadlines
- On-going commitment to personal development
Further Training
Essential
- Knowledge of / experience of using information and/or customer service systems.
- Working knowledge of Microsoft Office packages including Outlook, Excel and Word.
Desirable
- Previous experience Infoflex / 59R Software
- Previous experience of PAS / Infoflex / SystmOne (area specific software)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Sheffield Teaching Hospitals NHS Foundation Trust
Address
Royal Hallamshire Hospital
Glossop Road
Sheffield
S10 2JF
United Kingdom
Employer's website
https://www.sth.nhs.uk (Opens in a new tab)