About this role
Job summary
Join Our Team as a Retail Hub Shop Assistant!
Do you enjoy helping people and delivering excellent customer service?
Are you looking for an opportunity to be part of a friendly, supportive team while making a real difference to people living with life-limiting illness and those close to them?
If so, we would love to hear from you.
Barnsley Hospice is seeking two friendly, enthusiastic and customer-focused Retail Hub Shop Assistants to join our Retail Team on a temporary basis.
About the Role
As a Retail Hub Shop Assistant, you will support the day-to-day operation of the Barnsley Hospice Retail Hub, helping to create a welcoming and positive experience for customers and donors. You will be responsible for delivering excellent customer service, operating the till, processing transactions accurately, receiving donations and capturing Gift Aid information where applicable. You will also help maintain high standards of shop presentation by replenishing stock, keeping displays attractive and ensuring the shop remains clean, tidy and organised. Working closely with colleagues, volunteers and the Retail Hub Manager, you will play an important role in ensuring the smooth running of the Retail Hub.
Contract Details
Contract: Temporary 8 weeks (Fixed term ending 31 January 2027).
Hours: 37.5 hours per week, Monday to Friday, 9.00am 5.00pm.
Salary: £12.71 per hour
Location: Based at Barnsley Hospice Retail Hub.
Positions Available: 2.
Main duties of the job
Key Responsibilities
Provide excellent customer service to all customers and donors, ensuring a friendly, welcoming and positive experience.
Operate the till and process customer transactions accurately and efficiently, following relevant procedures.
Receive donations, engage positively with donors and accurately capture Gift Aid information where applicable.
Replenish shop-floor stock to ensure displays remain full, attractive and well presented.
Maintain a clean, tidy and organised shop floor, ensuring the retail environment is welcoming and presentable at all times.
Communicate effectively and work collaboratively with volunteers, colleagues and the Retail Hub Manager.
Support the smooth day-to-day running of the Retail Hub, undertaking other duties appropriate to the role as required.
About us
Why Join Barnsley Hospice?
Barnsley Hospice is a charity providing specialist palliative and end-of-life care to hundreds of local people each year. Our focus is on helping people achieve the best possible quality of life while supporting those close to them throughout illness and bereavement.
By joining our Retail Team, you will play an important part in raising vital funds that help ensure our services continue to support people and families across the Barnsley community.
We are committed to Equality, Diversity and Inclusion and warmly welcome applications from all sections of the community. We particularly encourage applications from Black, Asian and minority ethnic candidates, LGBTQIA+ candidates and candidates with disabilities, as we are committed to increasing representation across our workforce.
If you enjoy working with people, have a passion for customer service and would like to be part of a team where your contribution makes a real difference, we would love to hear from you.
Job description
Job responsibilities
Main Duties and Responsibilities
Customer Service
- Provide excellent customer service to all customers and donors, ensuring a friendly, welcoming and positive experience.
- Respond to customer enquiries professionally and helpfully.
- Deal constructively with demanding customers, maintaining a calm and positive approach.
- Represent Barnsley Hospice positively at all times.
Till Operations and Donations
- Operate the till and process customer transactions accurately and efficiently.
- Handle cash and payments in accordance with Hospice procedures.
- Receive donations and engage positively with donors.
- Accurately capture Gift Aid details where applicable, following relevant procedures.
Stock and Shop Presentation
- Replenish shop-floor stock to ensure displays remain full, attractive and well presented.
- Assist with organising and displaying stock to maintain an appealing shopping environment.
- Maintain a clean, tidy and organised shop floor.
- Ensure the retail environment remains welcoming and presentable for customers and donors.
Communication and Teamwork
- Communicate effectively with volunteers, colleagues and managers.
- Work collaboratively as part of the Retail Team.
- Use own initiative to support the smooth running of daily operations.
- Undertake any other duties appropriate to the role as directed by management.
Other Responsibilities
- Act as an ambassador for Barnsley Hospice, maintaining honesty, integrity and trustworthiness at all times.
- Maintain strict confidentiality and comply with data protection requirements.
- Follow all relevant health and safety, fire safety and safeguarding procedures.
- Work in accordance with Hospice policies, procedures and relevant good practice guidelines.
- Demonstrate flexibility in duties and responsibilities to meet service needs.
- Support the wider Hospice as required, within the scope of the role.
This job description is not exhaustive and duties may evolve in response to the needs of the organisation.
Person Specification
Experience
Essential
- Previous experience working in a retail or customer-facing environment.
- Experience or knowledge of operating a till system within a retail setting.
- Excellent customer service skills, with the ability to provide a welcoming and positive experience.
- Good communication and interpersonal skills.
- Good organisational and time management skills.
- Ability to deal constructively and professionally with demanding customers.
- Ability to work effectively as part of a team.
- Ability to use own initiative and work independently when required.
- Honest, trustworthy and reliable, with a flexible approach to duties and responsibilities.
Desirable
- Previous experience working within a charity retail environment.
- Experience handling cash and processing customer transactions.
- Experience receiving donations and dealing with donors.
- Knowledge or experience of Gift Aid processes.
- Experience replenishing stock and maintaining attractive shop-floor displays.
- Experience maintaining cleanliness, tidiness and organisation within a retail environment.
- Experience working alongside or supporting volunteers.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Barnsley Hospice
Address
Barnsley Hospice Retail Hub
Unit 1 Fall Bank Cres
Dodworth
Barnsley
South Yorkshire
S75 3LS
United Kingdom
Employer's website
https://www.barnsleyhospice.org/ (Opens in a new tab)