Retail Hub Shop Manager @ Barnsley Hospice

Job summary

Join Our Team as a Retail Hub Shop Manager!

Do you want to help make a real difference to people living with life-limiting illness and those close to them?

Are you looking to develop your retail career within a supportive and purpose-driven charity? If so, we would love to hear from you.

Barnsley Hospice is seeking a motivated and compassionate Retail Hub Shop Manager to join our Retail Team.

About the Role

As our Retail Hub Shop Manager, you will lead the day-to-day operation of the Barnsley Hospice Retail Hub, developing and implementing an effective retail strategy to maximise sales, income and overall shop performance. You will be responsible for delivering excellent customer service, maintaining high standards of merchandising and presentation, managing stock effectively, and coordinating furniture deliveries and collections. Working closely with colleagues, volunteers and the Warehouse Team, you will play a key role in ensuring the Retail Hub continues to generate vital income to support hospice care across Barnsley.

Main duties of the job

Key Responsibilities

Lead the day-to-day management and operation of the Retail Hub, developing and implementing sales initiatives to maximise income and achieve agreed financial targets.

Drive sales performance by identifying opportunities for promotions, additional sales, new products and other income-generating activities.

Manage stock levels, pricing and stock rotation, working closely with the Warehouse Team to ensure a consistent supply of suitable stock.

Maintain high standards of shop presentation, merchandising, cleanliness and organisation, creating an attractive and welcoming shopping environment.

Recruit, lead, motivate and support retail volunteers, ensuring they are confident, engaged and equipped to deliver excellent customer service.

Deliver excellent customer service, handling customer and donor enquiries, feedback and complaints in a professional and positive manner.

Coordinate furniture collections and deliveries, working closely with retail drivers to manage scheduling, route planning and the furniture donation line effectively.

Oversee shop operations, including till procedures, cash handling, Gift Aid processes, banking and security, ensuring compliance with Hospice policies and procedures.

Ensure the Retail Hub operates safely and effectively, maintaining compliance with relevant health and safety requirements, legislation and organisational policies.

About us

Why Join Barnsley Hospice?

Barnsley Hospice is a charity providing specialist palliative and end-of-life care to hundreds of local people each year. Our focus is on helping people achieve the best possible quality of life while supporting those close to them throughout illness and bereavement.

By joining our team, you will help ensure that vital services continue to be available to people across the community.

We are committed to Equality, Diversity and Inclusion and warmly welcome applications from all sections of the community. We particularly encourage applications from Black, Asian and minority ethnic candidates, LGBTQIA+ candidates and candidates with disabilities, as we are committed to increasing representation across our workforce.

If you are looking for a role where your work will have real purpose and impact, we would love to hear from you.

Job description

Job responsibilities

Key Duties and ResponsibilitiesRetail Strategy, Sales and Performance

• Lead the day-to-day management and operation of the Retail Hub, developing and implementing sales initiatives to maximise income and achieve agreed financial targets.
• Identify opportunities to increase sales through promotions, additional sales, new products and other income-generating activities.
• Monitor shop performance, identify areas for improvement and support the development of new retail initiatives.

Stock Management, Pricing and Merchandising

• Manage stock levels, pricing and stock rotation, working closely with the Warehouse Team to ensure a consistent and appropriate supply of stock.
• Maintain high standards of shop presentation, merchandising, cleanliness and organisation, creating an attractive and welcoming shopping environment.
• Monitor stock quality and ensure effective stock culling, rotation and redistribution where appropriate.

Customer Service and Shop Operations

• Ensure customers and donors receive excellent customer service and a welcoming, helpful and positive experience.
• Deal with customer enquiries, complaints and feedback in a professional and positive manner, protecting the reputation of Barnsley Hospice.
• Oversee shop operations, including till procedures, cash handling, banking, Gift Aid processing, petty cash and security, ensuring compliance with Hospice policies and procedures.

Volunteer and Team Management

• Recruit, lead, motivate, coach and support retail volunteers, ensuring they are confident, engaged and equipped to carry out their responsibilities.
• Work collaboratively with colleagues, volunteers and bank staff to ensure the smooth and effective running of the Retail Hub.

Furniture Deliveries, Collections and Donation Line

• Coordinate furniture collections and deliveries, working closely with retail drivers to manage scheduling and route planning effectively.
• Coordinate and manage the furniture donation line, ensuring enquiries, collections and deliveries are handled efficiently.
• Work closely with the Warehouse Team to ensure furniture and other stock are managed effectively and made available for sale or redistribution.

Health, Safety and Compliance

• Ensure the Retail Hub operates safely and effectively, maintaining compliance with relevant health and safety requirements, Trading Standards, consumer protection, data protection and GDPR.
• Ensure staff and volunteers follow relevant Hospice policies, procedures and expected standards.

General Responsibilities

• Promote the work and services of Barnsley Hospice, ensuring customers, donors, staff and volunteers understand the importance of retail fundraising.
• Report shop maintenance issues, faults and repairs promptly to the relevant manager.
• Attend meetings, training sessions and development activities as required.
• Maintain confidentiality and comply with all relevant organisational policies and procedures.
• Identify personal and professional development needs through the appraisal process and participate in relevant training.
• Carry out all duties in a way that reflects and upholds the vision, mission and values of Barnsley Hospice.
• Undertake any other duties and responsibilities appropriate to the role, as reasonably requested by management.

Person Specification

Experience

Essential

• Experience of working in a retail environment.
• Experience of managing or supervising a team, staff or volunteers.
• Experience of delivering excellent customer service and dealing with customer enquiries or complaints.
• Experience of managing stock, including pricing, stock rotation and merchandising.
• Experience of driving sales, maximising income and achieving financial or performance targets.
• Experience of cash handling, operating tills/EPOS systems and processing financial transactions.
• Experience of organising and managing day-to-day operational activities and competing priorities.
• Experience of working collaboratively with colleagues and volunteers to achieve shared objectives.

Desirable

• Experience of working within charity retail or a not-for-profit organisation.
• Experience of coordinating deliveries, collections, drivers or logistics.
• Experience of managing Gift Aid processes within a retail environment.
• Experience of recruiting, training, coaching and developing volunteers.
• Experience of managing shop security, banking and financial reconciliation.
• Experience of working with warehouse teams or managing stock distribution.
• Experience of working within health and safety and retail compliance requirements.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Barnsley Hospice

Address

104-106 Church Street

Gawber

Barnsley

S75 2RL

United Kingdom

Employer's website

https://www.barnsleyhospice.org/ (Opens in a new tab)