About this role
Job summary
Community Diagnostic Centres (CDCs) are transforming access to diagnostic services by delivering a broad range of tests and investigations closer to patients' homes. As Business Support Manager, you will play a pivotal role in supporting the operational delivery, performance, and ongoing development of CDC services across both sites.
Working closely with the Specialty Operations Manager and multidisciplinary teams, you will lead and manage administrative functions, oversee performance monitoring and reporting, coordinate service improvement initiatives, and support the efficient day-to-day operation of the CDCs.
The successful candidate will contribute to improving patient access to diagnostic services, increasing diagnostic capacity, enhancing patient experience, and ensuring the continued success, sustainability, and growth of the CDC programme. This is an exciting opportunity to make a significant impact on service delivery and support the NHS ambition of providing timely, high-quality diagnostic care closer to the communities we serve.
Main changes made: Improved flow and readability, strengthened leadership and operational aspects of the role, and aligned the wording with NHS recruitment and CDC programme objectives.
Main duties of the job
Key responsibilities include
- Supporting the management and oversight of outpatient waiting lists and patient tracking processes.
- Developing and implementing systems to support Patient Tracking List (PTL) management and specialty pathways.
- Monitoring CDC activity against NHS England contractual requirements and escalating any variances as required.
- Maintaining and updating weekly activity returns via the NHS England reporting portal.
- Producing and analysing monthly performance and activity reports.
- Working collaboratively with operational, administrative, and clinical teams to ensure effective service delivery.
- Building and maintaining strong relationships with service leads, administrative teams, and wider stakeholders.
- Supporting compliance with NHS Cancer Plan standards and associated performance targets.
- Identifying opportunities to reduce patient cancellations and Did Not Attend (DNA) rates.
- Supporting the review and implementation of Trust policies to ensure they reflect current best practice and operational requirements.
- Contributing to service improvement initiatives that enhance patient access, experience, and operational efficiency within the CDCs.
Please refer to the Job Description and Person Specification for a full list of duties and responsibilities.
About us
At James Paget University Hospitals NHS Foundation Trust (JPUH), we are committed to attracting, developing, and retaining talented people who share our passion for delivering outstanding patient care. Our staff are at the heart of everything we do, and we are dedicated to supporting your wellbeing, development, and career progression from the moment you join us.
Our values, aligned with the NHS People Promise, shape how we work every day:
- Collaboration - Working together to achieve the best outcomes for patients and communities.
- Accountability - Acting with professionalism, integrity, and a commitment to learning.
- Respect - Promoting equality, diversity, inclusion, and a sense of belonging.
- Empowerment - Encouraging innovation, continuous improvement, and speaking up.
- Support - Showing compassion, kindness, and understanding to colleagues and patients.
Our ambitions focus on four key priorities: Caring for Our Patients, Supporting Our People, Collaborating with Our Partners, and Enhancing Our Performance.
By joining Team JPUH, you will become part of an inclusive and forward-thinking organisation that values excellence, embraces innovation, and works collaboratively to improve the health and wellbeing of the communities we serve. We are committed to creating a positive working environment where everyone has the opportunity to thrive and reach their full potential.
Job description
Job responsibilities
For a detailed overview of the main duties of the job, please refer to the attached Job Description and Person Specification.
Person Specification
Education and Qualifications
Essential
- Computer Literate with ability to use Microsoft Word, Excel, Outlook
- Managerial knowledge acquired through degree or equivalent experience plus further training and experience to post graduate diploma level or equivalent
Knowledge and Experience
Essential
- Experience in a leadership role in healthcare provision at a senior level
- Working knowledge of administrative procedures
- Experience in managing people including performance management
- Experience in developing business processes for recording and reporting data
- The ability to build and develop teams
Desirable
- A good understanding of the health and social care environment and roles and responsibilities within it
- Speciality knowledge of health care management
- Experience in managing budgets
- Experience of working in a Human Resources role
Skills, Abilities and Competencies
Essential
- To work on own initiative and manage own time to meet deadlines
- Ability to prioritise workload to achieve objectives
- Ability to understand financial data and information
- Ability to work with Multi-disciplinary team
- Ability to deal with difficult, sensitive and confidential situations
- Excellent interpersonal skills to work effectively both within and externally to department
- Excellent communication skills, both verbal and written
- Flexibility and commitment
Behavioural Qualities
Essential
- Courteous and Respectful
- Kind and Helpful
- Responsive Communication
- Effective and Professional
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
James Paget University Hospitals NHS Foundation Trust
Address
James Paget University Hospital
Lowestoft Road
Gorleston, Great Yarmouth
NR31 6LA
United Kingdom
Employer's website
https://www.jpaget.nhs.uk/work-for-us/ (Opens in a new tab)