About this role
Job summary
We are recruiting a Receptionist for our Community Diagnostic Centre at James Paget and Northgate Hospitals.
Are you a friendly, organised, and a compassionate individual looking to make a difference in our community? We have an exciting opportunity for a dedicated Receptionist to join our team at the new Community Diagnostic Centre at James Paget Hospitals.
Our Community Diagnostic Centres are at the forefront of delivering high-quality diagnostic services to the local community. We are committed to providing a welcoming and efficient environment for all patients, carers and visitors. As a part of our team, you will play a crucial role in ensuring a smooth and positive experience for everyone who walks through our doors.
The Receptionist will be contractually required to provide cross-site cover across all reception areas, including the Community Diagnostic Centres (James Paget, Northgate, and Oulton Suite) as well as the main James Paget University Hospital. This ensures flexibility and continuity of service across all patient-facing areas.
The CDC's will operate 7 days a week, and the post holder must be prepared to work on a rota that includes weekends.
Main duties of the job
Greet and assist patients, visitors, and staff with a warm and professional demeanour.
Manage appointment bookings, cancellations, and rescheduling with accuracy on the Trust PAS system.
Answer telephone calls and respond to inquiries promptly and courteously.
Maintain patient records and ensure confidentiality at all times.
Assist with administrative tasks and support the clinical team as needed.
About us
At James Paget University Hospitals NHS Foundation Trust (JPUH), we are committed to attracting, developing, and retaining talented people who share our passion for delivering outstanding patient care. Our staff are at the heart of everything we do, and we are dedicated to supporting your wellbeing, development, and career progression from the moment you join us.
Our values, aligned with the NHS People Promise, shape how we work every day:
- Collaboration - Working together to achieve the best outcomes for patients and communities.
- Accountability - Acting with professionalism, integrity, and a commitment to learning.
- Respect - Promoting equality, diversity, inclusion, and a sense of belonging.
- Empowerment - Encouraging innovation, continuous improvement, and speaking up.
- Support - Showing compassion, kindness, and understanding to colleagues and patients.
Our ambitions focus on four key priorities: Caring for Our Patients, Supporting Our People, Collaborating with Our Partners, and Enhancing Our Performance.
By joining Team JPUH, you will become part of an inclusive and forward-thinking organisation that values excellence, embraces innovation, and works collaboratively to improve the health and wellbeing of the communities we serve. We are committed to creating a positive working environment where everyone has the opportunity to thrive and reach their full potential
Job description
Job responsibilities
- 1. To provide the first point of contact for patients, relatives and carers arriving for an outpatient appointment or admission, presenting a professional, calm and confident manner in line with the Trusts Values and Behaviours.
- 2. To provide a full reception service to the outpatient clinic including, but not limited to:
- Maintaining accurate information and patient demographics within Trust PAS system.
- Supporting clinical staff in ensuring the Trust meets accessible information standards for patients with communication difficulties.
- Ensuring patients arrival and departure times are electronically captured.
- Distribution, collation, and inputting of clinic outcomes.
- Book future appointments and recording of non-attendances.
- 3. To update and process all relevant documentation using both manual and computerised systems, as necessary.
- 4. To answer the telephone and deal with all enquiries to the service in a professional, efficient, and empathetic manner. To take accurate messages, record details and pass onto the appropriate team/individual as required.
- 5. To liaise with consultants, secretaries and other support services to ensure that patient enquiries and appointments are dealt with appropriately and efficiently.
- 6. To ensure work is prioritised and completed in a timely manner.
- 7. To provide receptionist cover across the clinic or ward as directed, complying with local working processes in order to meet service needs across the relevant department.
- 8. To fully participate as a member of the outpatient team and demonstrate effective communication with colleagues.
- 9. To communicate all information and messages to patients in a professional and sensitive manner.
- 10. Photocopying, filing, audio transcription from dictation and record keeping as required.
Person Specification
Qualifications
Essential
- GCSE (or equivalent) Grade 4/C or above in English and Maths, or willingness to work towards these as part of the apprenticeship (3)
Knowlesge and Skills
Essential
- Good verbal and written communication skills.
- Basic IT skills including Microsoft Outlook, Word and Teams
- Ability to provide a friendly and professional service to patients, visitors and colleagues.
- Ability to follow instructions and learn new systems and processes
- Good organisational skills and attention to detail.
- Ability to maintain confidentiality and handle sensitive information appropriately
- Experience of working with members of the public
Desirable
- Previous experience working in a reception office
- Experienced in Word and Excel to be able to produce high quality documents
- Understanding of the NHS and the role of Community Diagnostic Centres.
- Experience using appointment booking systems or administrative systems.
Expereince
Essential
- General office duties
- Great Team player and can work as part of a collaborative
- Good oral and written communications skills
- Positive attitude and commitment to excellent customer service.
- Demonstrates compassion and empathy when dealing with patients.
- Professional and courteous manner.
- Reliable and punctual.
Desirable
- Knowledge and use of Trusts PAS system
Personal attributes
Essential
- Has use of own car and willing to work across both sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
James Paget University Hospitals NHS Foundation Trust
Address
James Paget and Northgate Sites
Gorleston
NR31 6LA
United Kingdom
Employer's website
https://www.jpaget.nhs.uk/work-for-us/ (Opens in a new tab)