About this role
Job summary
Are you an experienced administrator, receptionist or customer service individual seeking a new challenge in the healthcare industry?
Do you have experience of communicating effectively at all levels with a variety of contacts?
Murray House is looking for a full-time Receptionist & Administrator, who can prioritise work load, has plenty of initiative in a busy environment.
Murray House is an outpatients Health Hub based in North Oxford at Jordan Hill Business Park. There are a range of clinical services based here, including specialist Dentistry, Podiatry and 0-19 Children's Services. The Receptionist & Administrator will be supporting these services and operations related to the smooth running of the building.
This role is based on the outskirts of Summertown in North Oxford, with good public transport links, including nearby bus stops and links to Oxford Parkway train station and Pear Tree park & ride, as well as shops in Summertown and nearby green spaces.
Main duties of the job
- To present a welcoming and inviting first point of contact for the service, whether this is by providing a prompt response to queries, managing a phone call or managing the referral within the guidelines of the team.
- Provide a high standard of general office duties to include responding to emails and phone enquiries, answering the telephone, taking and recording messages accurately responding to queries appropriately, filing, photocopying, scanning, following Trust procedures and protocols.
- Managing the booking instructions given from the clinician following the appointment, ensuring it is booked in line with priorities outlined by the service.
- Manage the incoming mail (electronic and post), date stamp and manage in line with service guidelines.
The service must cover the hours of 08:00-18:00 each day. Shifts are patterned to cover these hours.
Please note there is no onsite parking for staff available.
About us
Please note that this role will require us to undertake a DBS check as a part of your onboarding.
Give yourself the best chance of success by reviewing our Applicant Guide before applying. Your supporting statement should clearly demonstrate how you meet the essential criteria for the role.
Oxford Health delivers physical, mental health and social care services across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset. Our vision is "Outstanding care delivered by an outstanding team", and our values are Caring, Safe and Excellent.
We are proud to offer a supportive working environment with opportunities for career progression, learning and development, generous annual leave, pension benefits, wellbeing initiatives and staff networks.
Job description
Job responsibilities
We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.
The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.
Person Specification
Qualifications
Essential
- Good standard of general education to include 5 GCSE (or equivalent) including English and Mathematics
Knowledge
Essential
- Experience of using Microsoft Office, particularly Word, Basic Excel and Outlook
- Experience of communicating effectively at all levels with a variety of contacts
- Suitable administrative experience
Desirable
- Experience of using multi-functional devices e.g. scanning, faxing etc.
People Skills
Essential
- Ability to work independently and as part of a team
- Good interpersonal skills Self- motivated
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Oxford Health NHS Trust
Address
Murray House
Jordan Hill Business Park, Banbury Road
Oxford
OX2 8TA
United Kingdom
Employer's website
https://www.oxfordhealth.nhs.uk (Opens in a new tab)