About this role
Salary: £25,000 - 47,500 per year
Requirements
- Experience working as an engineer on MFD printers
- IT knowledge, including the ability to network devices and set up scanning functions
- First-class customer service skills and previous customer-facing experience
- Experience working in a target-driven environment
- Smart and presentable appearance
- Willingness to undertake training on new product lines, such as laptops and PCs
- Full, clean driving licence
- Ability to obtain Enhanced DBS clearance, subject to a satisfactory certificate and risk assessment
- Ability to obtain SC Clearance, which includes a basic criminal record check
Responsibilities
- Conduct service visits to address reported calls and provide professional service support
- Respond promptly to customer requests to repair business equipment
- Diagnose faults and carry out effective repairs through adjustments, cleaning, or replacement of spare parts
- Perform preventative maintenance in line with manufacturer guidelines and service management recommendations
- Communicate effectively with customers, provide detailed reports on completed work, and confirm acceptance of equipment condition and performance after service
- Install equipment sold by our company and ensure it performs well to customers satisfaction
- Train and guide customers to help them use equipment efficiently and avoid operational errors
- Manage spare parts and consumables inventory to support service operations
Technologies
- Support
- Mobile
- Network
More
With over 30 years of expertise, we at Apogee help organisations of every size and sector manage their IT through a seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with access to leading technology and service operations. We are seeking a Service Engineer to support our diverse customer base. The role is fully remote at client sites, with periodic attendance at our offices for team meetings and training. The typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. We offer flexible working options; 33 days of holiday including bank holidays, with a holiday purchase scheme; enhanced family-friendly benefits; two paid volunteering days per year; a staff reward scheme; a pension scheme; life assurance at four times salary; professional development and membership sponsorship; an Employee Assistance Programme with financial wellbeing support; mental health first aider support; a Cycle2work scheme; discounted gym membership; eye care vouchers; free flu vaccinations; employee social events and recognition activities; HP employee discount programmes; and mobile phone discounts.
last updated 46 week of 2026