About this role
Salary: £25,000 - 47,500 per year
Requirements
- Strong technical consulting experience and confidence taking ownership of complex customer environments
- Experience delivering large-scale or enterprise software implementations
- Strong knowledge of IT infrastructure, Microsoft Azure and cloud environments
- Experience within managed print services, document management, intelligent scanning or digital workflow solutions
- Background in digital transformation or business automation
- Experience supporting complex technical escalations
- Confidence working directly with senior customer stakeholders
- Knowledge of pre-sales and the wider sales cycle
- Experience coaching, mentoring or developing technical colleagues
- Understanding of change management within customer environments
- Proactive approach to problem-solving, continuous improvement and customer service
- Interest in combining technical expertise with customer-facing consultancy to solve problems and help others succeed
- AI literacy and curiosity
Responsibilities
- Lead installation and deployment of complex software solutions for strategic and enterprise customers
- Deliver solutions across customer IT environments, including Microsoft Azure and cloud infrastructure
- Take technical ownership of complex implementations and escalations through to resolution
- Coach, train and provide technical guidance to Technical Consultants and Engineers
- Develop technical capability across the team and help keep skills and relevant certifications current
- Work with senior customer stakeholders during major implementations, changes and high-profile escalations
- Build and maintain technical relationships with software and technology vendors
- Develop best practices and improve technical processes to increase efficiency, quality and customer satisfaction
- Work with Sales, Service, Account Management and other technical teams throughout the customer journey
- Communicate clearly and promptly with customers and internal stakeholders during implementations, incidents and planned changes
- Support pre-sales by providing technical expertise on complex customer requirements
- Identify opportunities to improve the profitability and efficiency of Professional Services delivery
Technologies
- AI
- Azure
- Cloud
- Support
- DevOps
More
We are Apogee, one of the UKs leading managed workplace services providers and part of HP Inc. We are a people-focused business that invests in career development, wellbeing and opportunities for colleagues to grow. Our benefits package includes professional development, community volunteering, wellbeing initiatives and employee recognition. We are committed to an inclusive workplace and welcome talent from all backgrounds. The Professional Services Lead Technical Consultant is a senior, hands-on role in our Professional Services team, working on managed print, document management, intelligent scanning, digital transformation and business automation solutions.
This is a remote, nationally based, field role with regular travel to customer sites across the UK and occasional visits to our offices in Maidstone, London, Lincoln, Warrington and Bristol. Typical hours are Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. The role offers an excellent salary plus a company car or car allowance.
last updated 45 week of 2026