About this role
Salary: £45,000 - 50,000 per year
Requirements
- Experience in 1st/2nd line IT support, desktop support or IT operations
- Good knowledge of Microsoft 365, Active Directory, Azure/Entra ID and general IT infrastructure
- Experience with IT ticketing systems, troubleshooting and incident management
- Excellent communication, organisation and problem-solving skills
- A proactive, approachable attitude and a genuine interest in helping people
- Right to work in the UK
Responsibilities
- Provide day-to-day IT support across Microsoft 365, hardware, software and networking
- Manage user accounts, permissions, licences and IT equipment
- Liaise with external Managed Service Providers (MSPs), coordinate escalations and ensure issues are resolved
- Monitor support tickets, maintain documentation and keep employees informed
- Identify opportunities to improve IT services and coordinate smaller technology projects
Technologies
- Active Directory
- Azure
- Hardware
- Incident Management
- Support
- Microsoft 365
- Office 365
- Cloud
- DevOps
More
Were recruiting for an established, successful business in Hemel Hempstead. This varied, people-focused IT Operations Specialist role combines hands-on internal IT support, service coordination and continuous improvement, with much of the specialist infrastructure work handled by external IT providers. The focus is on managing services and coordinating improvements rather than advanced infrastructure engineering. The salary is circa £45,000.
last updated 46 week of 2026