About this role
Salary: £65,000 - 70,000 per year
Requirements: Experience managing third-party IT providers and service providersExperience improving service delivery and building strong relationships across the businessExperience in IT operations, IT service delivery, infrastructure, technology operations, IT management, or service delivery managementExperience within a regulated or quality-driven environment is advantageousFull right to work in the UK Responsibilities: Own the day-to-day operation of our IT services and infrastructureManage relationships with our external IT suppliers and service providersMonitor and improve supplier performance against SLAs and KPIsAct as the primary escalation point for operational IT issuesSupport disaster recovery, business continuity, and security initiativesOversee hardware, software, and infrastructure upgradesDrive service improvements and operational efficienciesSupport key business systems and technology projectsProduce service and performance reporting for senior stakeholders Technologies: HardwareSupportSecurity More:
We are recruiting for an IT Operations Manager to join our successful international healthcare business in Hemel Hempstead on a hybrid basis, with 3 days in the office and 2 days from home. This is a key role within a small, highly visible technology team, working closely with our Technology Director to ensure the effective delivery and continuous improvement of IT services across the organisation. The role offers a blend of operational leadership and technical involvement, with around 60% focused on vendor and service management and 40% on hands-on technical oversight. We offer a collaborative, supportive, people-focused culture with the stability of a global business and the feel of a close-knit team, plus benefits and the opportunity to make a visible impact on our technology operations.
last updated 31 week of 2026