About this role
Salary: £32,000 - 38,000 per year
Requirements
- Minimum 3 years experience in IT support, infrastructure or a similar technical environment
- Strong 2nd Line support experience, with exposure to technical escalations
- Good knowledge of Windows Server and Active Directory
- Microsoft 365 administration experience
- Experience supporting Microsoft Entra ID and user/device management
- Solid networking knowledge, including TCP/IP, DNS, DHCP, VLANs and VPNs
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service abilities
- Ability to prioritise workloads and take ownership of technical issues
- Full UK driving licence
- Desirable: experience with Microsoft Azure and hybrid infrastructure, Intune and Autopilot, Hyper-V and/or VMware, firewall administration, Microsoft 365 security and compliance solutions, PowerShell scripting and automation, backup and disaster recovery technologies, previous MSP experience, or relevant Microsoft, networking or infrastructure certifications
- Proactive and technically curious, with a genuine desire to learn, take ownership and develop into a senior technical professional
Responsibilities
- Act as an escalation point for support teams and own complex incidents through to resolution
- Troubleshoot and support Windows Server, Microsoft 365, networking and cloud environments
- Administer Active Directory, Microsoft Entra ID, Group Policy, DNS and DHCP
- Support Microsoft 365 services, including Exchange Online, SharePoint, Teams and OneDrive
- Assist with Azure and hybrid cloud environments
- Support virtualisation platforms such as Hyper-V and VMware
- Troubleshoot firewalls, VPNs, switching and wireless networking solutions
- Maintain backup, security and monitoring systems
- Contribute to infrastructure upgrades, migrations and technology deployments
- Produce and maintain technical documentation
- Mentor junior engineers and share technical knowledge across the team
- Attend customer sites when required and build strong client relationships
Technologies
- Active Directory
- Azure
- Cloud
- Firewall
- Hyper-V
- Support
- Microsoft 365
- PowerShell
- Security
- SharePoint
- TCP/IP
- VMware
- Windows
- Office 365
More
We are a growing blue-chip organisation seeking an ambitious 2nd / 3rd Line IT Support Engineer to join our technical team. Working closely with senior technical leadership, youll provide escalation support and help maintain and improve customer IT environments. This permanent, full-time role offers exposure to a wide range of technologies and customer environments, including infrastructure, cloud and project-based work. We provide ongoing technical development and mentoring, a supportive and collaborative team environment, and a clear progression path towards a senior technical engineering role. The opportunity may suit an experienced 2nd Line Engineer looking to progress into 3rd Line support or a developing 3rd Line Engineer seeking broader exposure.
last updated 46 week of 2026