About this role
Salary: £27,280 - 34,000 per year
Requirements
- Were looking for strong experience in EPOS implementation, technical EPOS support, merchant services, or payments technology.
- We require hands-on experience configuring, implementing, and supporting EPOS solutions in live customer environments.
- Were looking for experience diagnosing technical issues across software, hardware, devices, and connectivity.
- We require experience owning customer implementations and go-live activity through to completion.
- Were looking for strong knowledge of payment terminals, merchant services, or payment processing.
- We require experience managing complex technical escalations with third-party suppliers or technology partners.
- Were looking for experience using root cause analysis to understand recurring faults and implement corrective action.
- We require the ability to understand dependencies between EPOS configuration, hardware, payment processing, and customer connectivity.
- Were looking for working knowledge of networking and connectivity relevant to EPOS and payment devices.
- We require confidence communicating technical information clearly to customers and non-technical colleagues.
- Were looking for strong organisation and attention to detail, with the ability to manage several implementations and technical incidents at once.
- We require confident use of Microsoft Office and case-management systems.
Responsibilities
- Well ask you to own the technical onboarding and implementation of EPOS and merchant services customers, from validated order through to successful go-live.
- Youll configure EPOS environments to individual customer requirements, including products, menus, payment configuration, user access, and peripheral devices.
- Youll assess customer requirements and identify anything missing, conflicting, or technically unsuitable before deployment.
- Youll configure and support payment terminals and merchant service solutions, ensuring EPOS and payments work together effectively.
- Youll lead technical go-live readiness, completing system checks and resolving configuration issues before handover.
- Youll diagnose complex technical issues, including transaction failures, terminal faults, connectivity problems, device issues, and configuration errors.
- Youll own technical cases from investigation through to resolution, coordinating with third-party EPOS, payments, connectivity, and hardware partners where required.
- Youll act as an internal escalation point for complex EPOS and merchant services issues.
- Youll carry out root cause analysis on recurring incidents and failed implementations, identifying solutions to prevent repeat issues.
- Youll maintain accurate technical notes, configuration records, and customer updates.
- Youll share your specialist knowledge with colleagues and provide guidance on complex EPOS and payments issues.
- Youll use insights from incidents and implementations to help us improve processes, reduce repeat issues, and deliver a better customer experience.
Technologies
- Hardware
- Support
- Mobile
More
Were Clear Business, one of the UKs leading providers of essential services to small businesses. Our goal is to simplify our customers lives by bringing services together in one place, including phone, broadband, mobile, water, gas, green electricity, payment services, and insurance. Youll join our Payments Care & Enablement team in a hands-on technical role. We offer pension contributions and life assurance, retail discounts, 25 days of annual leave increasing to 28 with tenure, your birthday off, options to buy or sell annual leave, cycle-to-work and travel loans, and comprehensive wellbeing support.
We also offer charity and volunteering opportunities, a complimentary on-site gym, free parking, a permanent full-time contract of 37.5 hours per week, no weekends, and every bank holiday off. Were committed to an inclusive team that celebrates diversity. Successful candidates will be subject to pre-employment checks.
last updated 46 week of 2026