About this role
Job summary
An exciting opportunity has arisen for a Receptionist to join the Emergency Department team at William Harvey Hospital.
We are seeking to employ 2x Full-Time Receptionist (37.5 hours)The shift patterns are: 07:00 - 19:30 and 19:00 - 07:30.
The Emergency Department is a very busy and dynamic working environment. Our highly skilled team of consultants, doctors, nursing and other clinical and support staff work to provide specialist, streamlined care for children and adults with a vast range of conditions. We aim to assess all patients as quickly as possible upon arrival.
The role of Receptionist is vital to the smooth functioning of the department. The team welcomes every patient and ensures they are registered and correctly managed throughout their journey in the department, by working closely with our clinical teams. This role will require work a full 24/7 shift pattern to include day shift, nights, weekends and bank holidays.
This role is multi-facetted and as a priority provides real-time computer entries on various systems, including admission, discharge, transfer, and ambulance arrivals.
The post-holder will cover reception areas on rotation through the Emergency Department which includes; Main ED Reception, Rapid Assessment Treatment and Urgent Treatment Centre.
Main duties of the job
To provide a front of house customer service to all patients, relatives and visitors attending the Emergency Department.
Support the clinical teams and operational team in the delivery of safe, effective and patient-centered care by undertaking a wide range of administrative and clerical duties
About us
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
PLEASE NOTE - WE CANNOT OFFER SPONSORSHIP FOR THIS ROLE. Applications are welcome from candidates who already hold an independent right to work in the UK and do not require sponsorship, such as those on a Dependent Partner/Spouse visa. However, we are unable to consider applicants who require visa sponsorship now or in the future, including those currently holding a Graduate Visa (Post-Study Work Visa) where ongoing sponsorship would be required to continue employment.
Job description
Job responsibilities
Please scroll down to access the full Job Description and Person Specification located in Documents to download.
If you have further queries please dont hesitate to contact the line manager using the contact details below
Person Specification
Qualifications
Essential
- GCSE or equivalent in English and Maths
- Basic computer skills including Windows packages
Desirable
- NHS Medical terminology understanding
Skills and Experience
Essential
- Good verbal and written communication skills
- Key board skills
- Ability to remain focused on task in hand
Desirable
- Demonstrate ability to work within the needs of a changing service
Governance
Essential
- Upholds and models the Trust values
Personal/professional attributes
Essential
- Previous experience customer service/Receptionist/ Office
Desirable
- Customer Service Course
- NHS experience
- To contribute to the improvement of the quality of service provided
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
East Kent Hospitals University NHS Foundation Trust
Address
WHH Hospital
Kennington Road
Ashford
TN24 0LZ
United Kingdom
Employer's website
https://www.ekhuft.nhs.uk/patients-and-visitors/ (Opens in a new tab)