About this role
Job summary
A new and exciting opportunity has become available to jointhe ENT team at William Harvey Hospital. This role will provide administrative support to our clinical teams across the trust's ENT Service. This post will provide opportunity for career progression with training and support given.
Main duties of the job
To provide a professional, friendly and efficient reception and administrative support service to the ENT Department. The post holder will act as the first point of contact for patients, relatives and visitors, ensuring a welcoming environment and supporting clinicians and administrative staff with a range of routine clerical duties to facilitate the smooth running of the service.
About us
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and careers we care for every day.
Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates for a Skilled Worker Visa for roles that are eligible at the time of application.
Job description
Job responsibilities
Please scroll down to view the Job Description & Person Specification located under 'supporting documents'.
Person Specification
Qualifications and training
Essential
- GCSE or equivalent in Maths and English
Skills and experience
Essential
- IT skills including Microsoft packages
- Ability to remain calm in a busy environment while working under pressure
- Able to analyse information and make the required judgements
- Accurate data entry, storage of data and attention to details
- Knowledge of a range of secretarial work, procedures and practice
Desirable
- Knowledge of RTT and 2ww pathways
- Use of NHS systems
- Previous administrative experience
- Previous NHS experience
Governance
Essential
- An understanding of what governance is and the need for it
- Good knowledge of GDPR and the need for patient confidentiality
Personal/professional attributes
Essential
- Excellent organisational skills
- Ability to use own initiative and work well within a team
- Good interpersonal skills
- Accuracy - pays attention to detail
Other requirements
Essential
- Able to uphold and model the Trusts values and behaviours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
East Kent Hospitals University NHS Foundation Trust
Address
William Harvey Hospital
Kennington Road
Willesborough
TN24 0LZ
United Kingdom
Employer's website
https://www.ekhuft.nhs.uk/patients-and-visitors/ (Opens in a new tab)