About this role
Job summary
Proactively co-ordinate patients through their treatment pathway ensuring a smooth process and compliance to National Cancer waiting time standards, National RTT compliance standard, diagnostic standards and any internal targets.
Act as first point of contact on behalf of the consultant and the Trust and deal effectively with all enquiries from GPs, patients, other departments within the Trust and external stakeholders, in line with Trust Values.
Main duties of the job
Effective management of the patient pathway, including booking follow up appointments, adhering to government standards. Escalate issues where necessary. Support the Operational Managers in achieving utilisation targets for outpatient clinics and timely recording of clinical outcomes.
Manage clinical dictations on digital dictation or voice recognition systems and administer as required. Transcribe consultant admin via audio. Draw the consultants/ doctor's attention to all incoming results, prioritising those which may require urgent clinical input.
Undertake other clerical duties to ensure the smooth running of the office, including sorting post, photocopying, sending and receiving emails, answering telephone calls and dealing with enquiries, redirecting and relaying information as necessary.
About us
We are one of the largest hospital trusts in England, with fivehospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
PLEASE NOTE - WE CANNOT OFFER SPONSORSHIP FOR THIS ROLE. Applications are welcome from candidates who already hold an independent right to work in the UK and do not require sponsorship, such as those on a Dependent Partner/Spouse visa. However, we are unable to consider applicants who require visa sponsorship now or in the future, including those currently holding a Graduate Visa (Post-Study Work Visa) where ongoing sponsorship would be required to continue employment.
Job description
Job responsibilities
Please scroll down to access the full Job Description and Person Specification located in Documents to download.
If you have further queries please dont hesitate to contact the line manager using the contact details below.
Person Specification
Education
Essential
- GCSE Maths and English at Grade C/Level 5 or above
Desirable
- Evidence of further education or professional development
Experience
Essential
- 2 years experience in an administrative role
- Experience of working in a busy, customer-service based role
- MicrosoftOffice including Word, Excel and Outlook
- Audio-typing- 50wpm
Desirable
- Experience of working in a secretarial type role
- Previous or current NHS employment
- Knowledge ofNHS software, including PAS and Sunrise
- Familiarity withmedical terminology and PTLs
Skills
Essential
- Microsoft Office including Word, Excel and Outlook
- Accurate typing, 50wpm
Desirable
- Knowledge of NHS software, including PAS and Sunrise
- Familiarity with medical terminology and PTLs
Knowledge
Essential
- Knowledge of UK National Cancer Standards
- Demonstrate the importance of working under pressure and adhering to deadlines
Desirable
- Knowledge of the demands of a cancer-service led role
Personal/Professional Attributes
Essential
- Able to prioritise own workload and meet deadlines using own initiative.
- Good interpersonal skills and great team player.
Desirable
- Customer Service Course NHS experience-to contribute to the improvement of the quality of service provider.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
East Kent Hospitals University NHS Foundation Trust
Address
Kent and Canterbury Hospital
Ethelbert Road
Canterbury
CT1 3NG
United Kingdom
Employer's website
https://www.ekhuft.nhs.uk/patients-and-visitors/ (Opens in a new tab)