About this role
Job Description
The IT Data Control Technician I supports daily operations for SC Data Center’s IT Operations department by providing first-level technical assistance to Colony Brands employees and affiliates and by monitoring critical data-processing activities. This role manages incoming Help Desk work, performs account and password support, monitors operating systems, servers, networks, jobs, and workflows, and communicates processing issues, delays, and outages to the appropriate personnel.
The technician uses approved AI-enabled tools and technologies, when appropriate, to improve troubleshooting, documentation, monitoring, analysis, and operational efficiency while following organizational requirements for security, privacy, accuracy, and human oversight. The technician works under the direct supervision of the IT Operations Manager, and collaborates with senior team members, technical support groups, business departments, and external processing vendors.
Qualifications
The IT Data control Technician is expected to communicate effectively with other departmental individuals. In addition, you will gain exposure to more complex IT tasks within and across teams. The individual will work under supervision from the IT Operations Supervisor and may assume responsibilities as a team leader in the absence of the IT Operations Supervisor.
In addition, we are looking for:
- High school diploma or equivalent.
- Post-secondary education, training, or coursework in information technology, data processing, computer science, or a related field is preferred.
- Working knowledge of personal computers and common workplace applications.
- Ability to learn and use enterprise scheduling, monitoring, service-management, account-administration, and reporting tools.
- Ability to understand detailed tasks, follow documented procedures, and recognize when escalation is required.
- Ability to read and interpret job schedules, workflows, processing instructions, system messages, and operational reports.
- Strong organizational skills and attention to detail.
- Clear oral and written communication skills.
- Ability to perform basic mathematical calculations and reconcile processing counts.
- Ability to work independently with supervision and collaborate effectively with team members, business users, technical teams, and vendors.
- Ability to prioritize concurrent operational responsibilities in a time-sensitive environment.
- Ability to use approved AI-assisted tools responsibly, critically evaluate generated recommendations or content, protect confidential information, and recognize when human review or escalation is required.
- Commitment to customer service, security, confidentiality, safe work practices, and continuous learning.
- The ability to work third shift hours.
- The ability to occasionally come on site.
About Us
At SC Data Center we pride ourselves on being a customer-focused organization dedicated to excellence in information technology, and contact center services. As a proud affiliate of Colony Brands, one of North America’s leading multi-channel, direct-marketing companies, we leverage our extensive experience to deliver top-notch service and solutions.
Benefits Details
Colony Brands is not just about growing our profits – We are about giving our employees the opportunity for growth and providing a better place to live and work. We also offer our employees many great rewards in addition to monetary compensation:
- Medical/Dental/Vision insurance
- A robust Wellness Program including Onsite Healthcare
- Superb Retirement Plans (401K & a company-funded Pension Plan)
- Extensive Paid Time Off (PTO) benefits
- Seven 4-day work weeks in the summer months to give our employees additional time off
- Educational Assistance
- Company Profit-Sharing
- Company Product Discounts
- And, so MANY more!