Junior Associate - Apprentice @ Infosys

Job Description

Infosys –Junior Associate - Apprentice

Infosys is looking for motivated individuals to join our Level 3 Cloud Support Specialist Apprenticeship Programme, delivered in partnership with QA Ltd. This opportunity is ideal for people who are looking to start a career in IT and cloud technology, return to the workplace, or transition into a new industry.

This is a fully remote role, offering the flexibility to work from home while supporting NHS Trusts across the UK. As an apprentice, you will work on a major digital transformation programme as part of the NHS PeoplePortal rollout.

In this role, you will provide first-line user support, help drive system adoption, and ensure NHS employees have a positive experience using new technology. You will work closely with end users, programme teams, and stakeholders, helping to deliver successful technology implementations that contribute to improved healthcare services.

As part of the apprenticeship, you will join a small cohort of learners and receive a structured induction into Infosys. You'll learn alongside industry experts, build practical skills through real-world projects, and gain hands-on experience supporting cloud-based technologies in live NHS environments.

What you'll gain

• A nationally recognised Level 3 Cloud Support Specialist Apprenticeship qualification.
• Hands-on experience supporting large-scale digital transformation programmes within the NHS.
• Exposure to leading cloud technologies including Microsoft Azure, Oracle Cloud Infrastructure, and Oracle Fusion HCM.
• Dedicated support from mentors, managers, and apprenticeship coaches throughout the programme.
• Development of key technical, customer service, communication, and problem-solving skills.
• Experience working within a global technology organisation.
• Potential opportunities for progression into Cloud Support, Service Desk, Technical Support, Infrastructure, or Application Support roles upon successful completion.

Throughout the programme, you will be supported by dedicated course leaders, managers, and mentors who will help you develop both your technical and professional skills.

Key responsibilities

• Building effective working relationships with NHS users, programme teams, and delivery partners.
• Gaining experience in Oracle Fusion HCM cloud, Oracle Cloud Infrastructure, Oracle Integration Cloud, Microsoft Azure technologies and IT service management.
• Using AI productivity tools such as Microsoft Copilot to improve efficiency, automate routine tasks, create summaries, analyse information, generate content drafts, and support day-to-day project activities.
• Helping users during implementation and transition via face-to-face, phone, email, and virtual channels.
• Supporting user account administration, password resets, and access management using Microsoft 365 and Entra ID.
• Capturing user feedback and identify recurring issues, trends, and improvement opportunities.

What we're looking for

We're looking for candidates who

• Have a genuine interest in technology and IT.
• Are eager to learn and develop new skills.
• Have strong attention to detail and a problem-solving mindset.
• Possess good communication and customer service skills.
• Enjoy working with people and helping others.

Qualifications

It is desirable, but not essential, that candidates have:

• At least three GCSEs at Grade 4/C or above, including:
• English at Grade 3/D or above
• Maths at Grade 3/D or above

Why join Infosys?

This apprenticeship provides an excellent opportunity to develop sought-after cloud and digital support skills while working alongside experienced professionals on a large-scale technology transformation programme. You'll gain valuable practical experience, build industry-recognised skills, and start your career with a global technology leader.

About Infosys

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 59 countries to navigate their digital transformation.

With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, in 59 countries, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.