Case Manager @ Texas Tech University System

Position Description

Manages responsibilities associated with the University's compliance obligations and institutional policies. Responds to reports and complaints by collecting the relevant facts and evidence related to the reported incident. Performs varied and complex administrative work to support office and to facilitate timely response and resolution of complaints.

About the University

Founded in 1923, Texas Tech University began with a mission to serve the needs of West Texas, but its impact has always reached far beyond. Today, Texas Tech, located in Lubbock (pop. 300,000+), is home to a vibrant community of more than 42,000 students. Texas Tech's 1,800-acre campus showcases Spanish Renaissance architecture and is home to one of the country's largest public art collections. Its 13 colleges include a prestigious School of Law and a distinguished School of Veterinary Medicine. These programs equip students with the skills and knowledge needed to excel in their respective fields.

Built on the values of West Texas — hard work, grit and authenticity — the university graduates students who are deeply engaged in service to their communities and well-positioned to succeed in the world. Texas Tech is committed to achieving research and scholarly accomplishments that compare favorably to the member institutions of the Association of American Universities (AAU). For more than 100 years, Texas Tech has been a premier destination for those seeking a world-class education and a unique, personalized experience as a member of the Red Raider family.

Major/Essential Functions

The Case Manager has primary responsibilities in Case Management and Institutional Support, On-Call/Crisis/Emergency Response, Administration, and Supervision/Advising. The Case Manager is responsible for providing high-level student support intervention, coordination of services to student experiencing academic, personal, or medical difficulties to assist them in removing barriers to success through goal-oriented and strengths-based assessment to enhance their holistic well-being while living on campus. Case Manager is a key resource in delivering and participating in prevention education programming for their assigned areas. The Case Manager is supervised by the University Student Housing (USH) Care Team Director within the Residence Life area.

Note: All positions are considered a part of the larger team. In the event of a vacancy, staff may be asked to fulfill a role or have other job duties added to their position to meet the needs of staff and the department. Every effort will be made to recruit and fill positions as quickly as possible to allow staff to return to the duties for which they originally were hired.

Case Management and Institutional Support (40%)

• Provide case management and outreach to students experiencing varying levels of distress including, but not limited to, depression/wellness, alcohol and other drugs, suicidal ideation/attempt within assigned residential area.
• Assess student needs holistically through intake appointments, coordinate action plan/referrals, provide support in connection to appropriate resources on-campus and off-campus.
• Document and maintain up-to-date records of students of concern via the Maxient system.
• Develop and maintain relationships with internal and external stakeholders which support student wellness.
• Coordinate the implementation of the USH Care Team programming/education initiative within assigned area.
• Provide direct oversight to Fall Safety Month or Spring Success Month as assigned.
• Represent department on university programming committees including, but not limited to Suicide Prevention Week, Domestic Violence Awareness Month, National Collegiate Alcohol Awareness Week and Sexual Assault Awareness Month as assigned.

On-Call/Crisis/Emergency Response (15%)

• Serve as a member of the Residence Life Leadership On-Call Team throughout the academic year, university breaks, and summer for a residential population of over 8000 students.
• Serve as on-call back-up staff member for critical mental health cases which may arise.
• Be available on a call-to-duty status to assist with residence hall and campus emergencies.
• Communicate appropriately with emergency personnel, University Student Housing, and other campus officials as needed.
• Support professional staff in responding to crises and providing follow-up.

Administration (25%)

• Provide administrative oversite for area functions including but not limited to budget management, residential curriculum, payroll approval, Maxient and student of concern reporting, and other departmental databases and systems.
• Communicate effectively with internal and external stakeholders.
• Assess and report on effectiveness of area initiatives.
• Advise, chair or serve on departmental or ResLife committees or liason opportunities, as assigned.
• Complete special projects, provide departmental support as assigned (including, but not limited to opening, closing, departmental events, etc.), and assist in additional USH Care Team duties during peak times within the academic year.

Supervision/Advising (20%)

• Provide indirect supervision and support to Residence Life Professional and Student Staff, particularly in relation in assigned functional area.
• Conduct one-on-one meetings with direct supervisees/advisees and indirect staff, as assigned.
• Train and advise Residence Life Staff on student of conern outreach and appropriate reporting for area/departmental/Institutional initiatives.

Required Qualifications

Bachelor's degree in the area of specialization or closely related field. Four years of related administrative and technical experience. Additional job-related education may be substituted for the required experience on a year-for-year basis.

Preferred Qualifications

Master's Degree in Social Work, Counseling, Psychology or related field. Licensure in Social Work or Clinical Counseling preferred. Two or more years progressive case management experience, residence life experience or experience in a field related to the functional area of the position.

Safety Information

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.