About this role
JOB SUMMARY
The Warehouse Manager is responsible for overseeing the efficient receipt, storage, and dispatch product, so that customers’ orders are delivered on time and in full. The manager ensures productivity targets are met and maintains high standards for health and safety, as well as the security of the warehouse. The role involves the management of warehouse staff and the implementation of best practices to optimize the distribution process.
INTERNAL RELATIONSHIPS
Reports directly to the Managing Director Liaise with departmental managers, supervisors and other members of staff as necessary
EXTERNAL RELATIONSHIPS
Liaises with customers and key contacts when required. Liaises with Customs Brokers as required.
MAJOR RESPONSIBILITIES
- 1. Warehouse Operations Management: Supervise daily warehouse operations including inbound, storage, picking, packing, and outbound activities. Develop and implement efficient warehouse processes and standards. Monitor and improve warehouse performance metrics such as order accuracy, on-time delivery, and inventory accuracy, and report OTIF and delivery performance monthly. Manage the loading and unloading of trucks, including those of contracted transporters, and the return of product and empties to the warehouse, so that orders are released on time and delivered within 24 hours.
- 2. Inventory Management: Ensure accurate inventory control and management. Conduct regular inventory audits and cycle counts. Implement inventory management best practices to reduce discrepancies and optimize stock levels. Maintain stock accuracy by SKU of at least 98%, investigate variances, and report them monthly.
- 3. Staff Management: Lead, mentor, and develop warehouse team members, including hiring, training, and performance management. Schedule and manage labour to meet operational needs, ensuring efficient use of workforce.
- 4. Safety and Compliance: Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations. Ensure all warehouse activities comply with company policies, and local laws, and regulations. Close all HSSE gaps, support monthly HSSE audits of the warehouse, and maintain safe equipment, including forklifts, and safe storage of fuel and other materials.
- 5. Process Improvement: Identify opportunities for process improvement and implement changes to enhance efficiency and reduce costs. Utilize technology and automation to streamline warehouse operations.
- 6. Logistics Coordination: Coordinate with inbound logistics and transportation contractors to ensure timely and cost-effective delivery of goods. Coordinate with the Customs Brokers regarding shipment receipts and unstuffing of containers, and ensure clearance and receiving documentation is processed on time, to ensure minimal demurrage is incurred. Build and maintain working relationships with key government agencies, including customs and the GRA, and with customs brokers, the wharf and shipping lines, and report demurrage incurred and its causes. Manage relationships with third-party logistics providers and carriers.
- 7. Customer Service: Ensure customer orders are fulfilled accurately and promptly.
Address and resolve any operational issues that impact customer satisfaction. Work with the Delivery Coordinator, Sales and the area managers to resolve capacity, truck and customer issues promptly, and escalate those that cannot be resolved at warehouse level.
QUALIFICATIONS AND EXPERIENCE
Bachelor’s degree in Logistics, Supply chain management, Management or a related field. Minimum of 5 years of experience in warehouse Management, preferably in the FMCG sector.
KNOWLEDGE AND SKILLS
Proven leadership and team management skills. Excellent organizational and problem-solving skills. Excellent communication and interpersonal skills. Analytical and problem-solving abilities. Strong understanding of warehouse and distribution center operations. Working knowledge of import documentation, customs clearance and demurrage management. Proficiency in inventory management systems (such as SAP), Microsoft Excel and performance reporting. Knowledge of health and safety regulations and compliance, including forklift and equipment safety. Ability to work in a fast-paced environment and manage multiple priorities.