About this role
BUSINESS DEVELOPMENT & MONITORING
- To develop & implement action plans for the Area branches and proactively support them to achieve product wise business targets within given time frame.
- Identify new business opportunities and clients within assigned area to enhance business.
- To conduct regular Business Review Meetings and ensure regular interaction with BMs, RMs, branch staff for providing guidance as & when needed.
- Branch visits on random basis to interact and motivate the field force.
- To promote extensive sales of new & existing products of the Bank through assigned branch network.
- To recommend new delivery channels avenues via Annual Expansion plan.
RISK MANAGEMENT & COMPLIANCE
- To ensure proper implementation of bank’s KYC / AML policy guidelines and other regulatory policies implemented by Bank & SBP from time to time.
CUSTOMER SERVICE
- Ensure outlook and ambiance of the assigned branches as per the bank standards for better customer experience.
- To liaise with Operations &Service quality for smooth branch functions & service quality.
- To ensure resolution of customer complaints & queries within acceptable timelines.
- Coordination with support functions to ensure customer satisfaction.
PEOPLE MANAGEMENT
- Lead the team by setting individual objectives, reviewing performance/appraisals, and providing on-going feedback on a formal & informal basis so that all staff remains aware of what they are required to achieve and how they are performing against their objectives.
- Identify training & development needs of the people & ensure their capacity development.
- Recommend talent hiring & identifying the right resource within the team for the right job.
- To enhance employee productivity.
FINANCIAL MANAGEMENT
- To ensure that all the branch expenses occurred within approved budget.
- Monitor and review financial information, updating where necessary to identify any anomalies or discrepancies and ensure management has access to up to date and accurate information.
Minimum educational qualification
- Bachelor's degree, preferably MBA.
Minimum experience
- 8 – 10 years of banking experience.