Senior Crisis Recovery Worker - Warrington & Halton @ Mental Health Matters

Job summary

We have an exciting new opportunity for an experienced and motivated Senior Crisis Recovery Worker to join our Community Matters team in Warrington.

Working within our Warrington and Halton Support Hub, you will play an important role in supporting the day-to-day delivery of our crisis services, helping to ensure that people accessing support receive a safe, responsive and high-quality service.

Main duties of the job

• As a Senior Crisis Recovery Worker, you will combine frontline support with shift leadership responsibilities.
• You will provide emotional support, advice and guidance to people accessing the service through face-to-face conversations, telephone and video contact, while also supporting and guiding colleagues to ensure the smooth running of each shift.
• You will take an active role in managing shift activity, allocating work and resources in response to demand, monitoring workloads and ensuring colleagues have the support and information they need.
• You will also provide guidance and debriefs to colleagues, support the management and escalation of incidents and safeguarding concerns, and ensure that service procedures and reporting requirements are followed.
• Alongside your senior responsibilities, you will undertake risk assessments, support the development of safety plans and work collaboratively with individuals and external agencies to identify appropriate support.
• You will also contribute to quality audits, handovers, staff training and the ongoing development of the service, helping to maintain high standards and a positive, supportive team environment.
• This is an excellent opportunity for someone with experience in mental health support who is ready to take on greater responsibility, develop their leadership skills and make a positive contribution to both the people we support and the colleagues they work alongside.

About us

Mental Health Matters (MHM) is a national charity delivering innovative, life-changing mental health support for individuals and communities across the UK. Through our diverse range of services, we help people improve their mental wellbeing, overcome barriers and lead fulfilling lives.

Everything we do is people focused. Whether supporting those who access our services or investing in the wellbeing and development of our colleagues, people are at the heart of MHM.

Our workforce is the driving force behind our success, and we are committed to creating an inclusive, supportive and values-led environment where talented individuals can thrive and make a meaningful difference.

By joining MHM, you'll become part of a compassionate and ambitious organisation that is committed to improving mental health, promoting recovery and creating positive change in communities across the country.

Job description

Job responsibilities

SENIOR CRISIS RECOVERY WORKER - WARRINGTON Hours of work:30 hours per week Salary:£24,960 per annum (£31,200 FTE) Location: Warrington & Halton Could you lead the way in supporting people through a mental health crisis? Are you an experienced mental health professional ready to take the next step in your career? Join us and help make a difference when people need us most!

About the role

• We have an exciting new opportunity for an experienced and motivated Senior Crisis Recovery Worker to join our Community Matters team in Warrington.
• Working within our Warrington and Halton Support Hub, you will play an important role in supporting the day-to-day delivery of our crisis services, helping to ensure that people accessing support receive a safe, responsive and high-quality service.
• The Support Hub provides a welcoming, safe and non-judgemental environment for adults experiencing mental health difficulties or who feel they may be approaching a crisis.
• Our aim is to provide emotional support, help people explore their needs and empower them to take positive steps towards recovery.
• As a Senior Crisis Recovery Worker, you will combine frontline support with shift leadership responsibilities.
• You will provide emotional support, advice and guidance to people accessing the service through face-to-face conversations, telephone and video contact, while also supporting and guiding colleagues to ensure the smooth running of each shift.
• You will take an active role in managing shift activity, allocating work and resources in response to demand, monitoring workloads and ensuring colleagues have the support and information they need.
• You will also provide guidance and debriefs to colleagues, support the management and escalation of incidents and safeguarding concerns, and ensure that service procedures and reporting requirements are followed.
• Alongside your senior responsibilities, you will undertake risk assessments, support the development of safety plans and work collaboratively with individuals and external agencies to identify appropriate support.
• You will also contribute to quality audits, handovers, staff training and the ongoing development of the service, helping to maintain high standards and a positive, supportive team environment.
• This is an excellent opportunity for someone with experience in mental health support who is ready to take on greater responsibility, develop their leadership skills and make a positive contribution to both the people we support and the colleagues they work alongside.

About you

To be successful in this role, you will be an experienced, confident and compassionate individual with a strong understanding of mental health and the ability to support others in a busy crisis service. You will need:

• A Level 2 qualification in Health and Social Care, or an equivalent subject, or equivalent relevant work experience, and a willingness to complete an appropriate Level 3 qualification within 12 months of employment.
• Experience of working with people who have experienced mental health difficulties, ideally within a mental health care setting.
• Experience of shift leadership, including allocating work, managing competing priorities and supporting colleagues throughout a shift.
• Strong communication and interpersonal skills, with the ability to build positive working relationships and respond sensitively to complex situations.
• The ability to remain calm and make sound decisions under pressure, including when supporting individuals experiencing significant distress or crisis.
• An understanding of risk assessment, safeguarding, incident management and the importance of following organisational policies and procedures.
• The ability to support and motivate colleagues, provide guidance and debriefs, and contribute to the training and development of new staff.
• Good organisational skills, with the ability to manage and prioritise workloads, monitor service activity and respond flexibly to changing demands.
• Good IT skills, including experience of electronic record keeping and data management systems.
• The ability to work effectively both independently and as part of a team, using initiative and demonstrating a proactive approach.
• A flexible and resilient approach, with a willingness to work on a rota to meet the needs of the service.

You will also have good knowledge of local statutory and non-statutory services and the ability to build effective relationships with external partners and stakeholders. A Level 3 qualification in Leadership and Management and experience of working within a mental health crisis setting would be desirable. Most importantly, you will be approachable, empathetic and committed to delivering person-centred support, while having the confidence and leadership skills to guide colleagues and help maintain a safe and effective service.

Why Join Us?

Mental Health Matters (MHM) is a national charity delivering innovative, life-changing mental health support for individuals and communities across the UK. Through our diverse range of services, we help people improve their mental wellbeing, overcome barriers and lead fulfilling lives. Everything we do is people focused. Whether supporting those who access our services or investing in the wellbeing and development of our colleagues, people are at the heart of MHM.

Our workforce is the driving force behind our success, and we are committed to creating an inclusive, supportive and values-led environment where talented individuals can thrive and make a meaningful difference. By joining MHM, you'll become part of a compassionate and ambitious organisation that is committed to improving mental health, promoting recovery and creating positive change in communities across the country. What we offer you

• Competitive salaries, with an annual pay review process
• 25 days Annual leave, increasing with length of service, plus bank holidays
• Enhanced Occupational Sick pay
• Access to our workplace pension scheme
• Family friendly and flexible working arrangements to support a good work life balance
• Access to our Wellbeing Offer - including EAP, Virtual GP service and wellbeing resources
• Life Assurance and Free Will writing service
• Blue Light Card and Charity Workers discounts
• Access to Tickets for Good
• Employee recognition and celebration schemes
• A tailored induction programme, bespoke Personal Development and Career Pathways to support you in your role and your career aspirations

How to Apply At Mental Health Matters, we are committed to safer recruitment and ensuring that we appoint people who share our values and are dedicated to making a positive difference. If you are interested in this opportunity, please complete our online application form. As part of your application, you will be asked to answer a number of questions to demonstrate how your skills, knowledge and experience meet the criteria outlined in the person specification.

We encourage you to provide examples that highlight your suitability for the role. For further information about our recruitment and selection processes, please refer to our Candidate Guide. Equality, Diversity and Inclusion We are proud to be an equal opportunities employer and are committed to building a diverse and inclusive workforce that reflects the communities we serve. We believe everyone should have access to fair and accessible opportunities, and we are committed to ensuring our recruitment processes are welcoming and inclusive for all.

During the application process, we may ask for some personal information to help us understand how we can make our recruitment practices as fair and accessible as possible. Any information you provide will be treated confidentially and used solely for this purpose. We value the unique experiences, perspectives and contributions that diversity brings and are committed to creating a culture where everyone feels respected, supported and able to be themselves.

Interested in Finding Out More? We welcome informal conversations about the role. If you would like to discuss the opportunity further, please contact: Tatum Amaral - We look forward to hearing from you and welcoming talented people who share our passion for improving mental health and changing lives.

Person Specification

Qualifications

Essential

• A Level 2 qualification in Health and Social Care, or an equivalent subject, or equivalent relevant work experience, and a willingness to complete an appropriate Level 3 qualification within 12 months of employment.

Experience

Essential

• Experience of working with people who have experienced mental health difficulties, ideally within a mental health care setting.
• Experience of shift leadership, including allocating work, managing competing priorities and supporting colleagues throughout a shift.
• Strong communication and interpersonal skills, with the ability to build positive working relationships and respond sensitively to complex situations.
• The ability to remain calm and make sound decisions under pressure, including when supporting individuals experiencing significant distress or crisis.
• An understanding of risk assessment, safeguarding, incident management and the importance of following organisational policies and procedures.
• The ability to support and motivate colleagues, provide guidance and debriefs, and contribute to the training and development of new staff.
• Good organisational skills, with the ability to manage and prioritise workloads, monitor service activity and respond flexibly to changing demands.
• Good IT skills, including experience of electronic record keeping and data management systems.
• The ability to work effectively both independently and as part of a team, using initiative and demonstrating a proactive approach.
• A flexible and resilient approach, with a willingness to work on a rota to meet the needs of the service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mental Health Matters

Address

85-101 Sankey Street, Warrington, WA1 1SR

Warrington

WA1 1SR

United Kingdom

Employer's website

https://www.mhm.org.uk/ (Opens in a new tab)