About this role
Job summary We have an exciting opportunity for a compassionate and motivated Crisis Recovery Worker to join our Community Matters team in Warrington.
Working within our Warrington and Halton Support Hub, you will help provide accessible, person-centred mental health support to adults who may be experiencing a mental health crisis or feeling that they are approaching one.
Main duties of the job The Support Hub provides a welcoming, safe and non-judgemental environment where people can access emotional support, talk through their difficulties and explore ways to manage their mental wellbeing. Our aim is to help people feel heard, supported and empowered, while identifying practical steps towards recovery.
As a Crisis Recovery Worker, you will provide emotional support, advice and guidance through face-to-face conversations, telephone and video contact. You will assess individual needs and levels of risk, make informed decisions under pressure and work collaboratively with people to develop appropriate action plans and safety plans.
You will encourage individuals to recognise and understand the factors affecting their mental and physical wellbeing, supporting them to develop coping strategies and access further help where needed.
You will also work closely with colleagues, external agencies and community partners to ensure people receive appropriate, joined-up support. Accurate record keeping, risk assessment and contributing to the ongoing development of the service will also be important parts of the role.
This is a varied and rewarding opportunity to make a real difference to people during some of their most challenging moments.
About us Mental Health Matters (MHM) is a national charity delivering innovative, life-changing mental health support for individuals and communities across the UK. Through our diverse range of services, we help people improve their mental wellbeing, overcome barriers and lead fulfilling lives.
Everything we do is people focused. Whether supporting those who access our services or investing in the wellbeing and development of our colleagues, people are at the heart of MHM.
Our workforce is the driving force behind our success, and we are committed to creating an inclusive, supportive and values-led environment where talented individuals can thrive and make a meaningful difference.
By joining MHM, you'll become part of a compassionate and ambitious organisation that is committed to improving mental health, promoting recovery and creating positive change in communities across the country.
Job description Job responsibilities CRISIS RECOVERY WORKER - WARRINGTON & HALTON Hours of work: 24 hours per week Salary: £17,028 with progression to £18,801 per annum (£26,607 - £29,376 FTE) Location: Warrington & Halton Could you be there for someone when they need support the most? Join our team and help people navigate mental health challenges, build resilience and take positive steps towards recovery. About the role We have an exciting opportunity for a compassionate and motivated Crisis Recovery Worker to join our Community Matters team in Warrington. Working within our Warrington and Halton Support Hub, you will help provide accessible, person-centred mental health support to adults who may be experiencing a mental health crisis or feeling that they are approaching one. The Support Hub provides a welcoming, safe and non-judgemental environment where people can access emotional support, talk through their difficulties and explore ways to manage their mental wellbeing. Our aim is to help people feel heard, supported and empowered, while identifying practical steps towards recovery. As a Crisis Recovery Worker, you will provide emotional support, advice and guidance through face-to-face conversations, telephone and video contact. You will assess individual needs and levels of risk, make informed decisions under pressure and work collaboratively with people to develop appropriate action plans and safety plans. You will encourage individuals to recognise and understand the factors affecting their mental and physical wellbeing, supporting them to develop coping strategies and access further help where needed. You will also work closely with colleagues, external agencies and community partners to ensure people receive appropriate, joined-up support. Accurate record keeping, risk assessment and contributing to the ongoing development of the service will also be important parts of the role. This is a varied and rewarding opportunity to make a real difference to people during some of their most challenging moments. About you To be successful in this role, you will be a compassionate, approachable and resilient individual with a genuine passion for supporting people experiencing mental health difficulties. You will need:
A Level 2 qualification in Health and Social Care, or an equivalent subject, and a willingness to complete an appropriate Level 3 qualification within 12 months of employment. An awareness of mental health issues, including an understanding of the challenges people may experience. Lived experience and/or experience of working with people experiencing mental health difficulties is also welcomed. Good communication, listening and interpersonal skills, with the ability to build rapport and engage with people experiencing sensitive and complex issues. The ability to remain calm and make informed decisions when supporting individuals in distress, including the ability to de-escalate situations and help people talk openly about their concerns. An understanding of confidentiality, safeguarding, risk assessment and the importance of treating everyone with dignity and respect. The ability to identify individual needs and contribute to appropriate risk assessments, safety plans and support plans. Good organisational skills, with the ability to manage and prioritise your workload in a busy service. Good IT skills, including experience using Microsoft Office and maintaining accurate electronic records. The ability to work independently and as part of a team, supporting colleagues and contributing positively to the service. A flexible and resilient approach, with a willingness to work on a rota to meet the needs of the service. A Level 3 qualification in Health and Social Care, or equivalent, and experience of record keeping and assessing the needs of people with mental health difficulties would be desirable. Why Join Us? Mental Health Matters (MHM) is a national charity delivering innovative, life-changing mental health support for individuals and communities across the UK. Through our diverse range of services, we help people improve their mental wellbeing, overcome barriers and lead fulfilling lives. Everything we do is people focused. Whether supporting those who access our services or investing in the wellbeing and development of our colleagues, people are at the heart of MHM. Our workforce is the driving force behind our success, and we are committed to creating an inclusive, supportive and values-led environment where talented individuals can thrive and make a meaningful difference. By joining MHM, you'll become part of a compassionate and ambitious organisation that is committed to improving mental health, promoting recovery and creating positive change in communities across the country. What we offer you Competitive salaries, with an annual pay review process 25 days Annual leave, increasing with length of service, plus bank holidays Enhanced Occupational Sick pay Access to our workplace pension scheme Family friendly and flexible working arrangements to support a good work life balance Access to our Wellbeing Offer - including EAP, Virtual GP service and wellbeing resources Life Assurance and Free Will writing service Blue Light Card and Charity Workers discounts Access to Tickets for Good Employee recognition and celebration schemes A tailored induction programme, bespoke Personal Development and Career Pathways to support you in your role and your career aspirations How to Apply At Mental Health Matters, we are committed to safer recruitment and ensuring that we appoint people who share our values and are dedicated to making a positive difference. If you are interested in this opportunity, please complete our online application form. As part of your application, you will be asked to answer a number of questions to demonstrate how your skills, knowledge and experience meet the criteria outlined in the person specification. We encourage you to provide examples that highlight your suitability for the role. For further information about our recruitment and selection processes, please refer to our Candidate Guide. Equality, Diversity and Inclusion We are proud to be an equal opportunities employer and are committed to building a diverse and inclusive workforce that reflects the communities we serve. We believe everyone should have access to fair and accessible opportunities, and we are committed to ensuring our recruitment processes are welcoming and inclusive for all. During the application process, we may ask for some personal information to help us understand how we can make our recruitment practices as fair and accessible as possible. Any information you provide will be treated confidentially and used solely for this purpose. We value the unique experiences, perspectives and contributions that diversity brings and are committed to creating a culture where everyone feels respected, supported and able to be themselves. Interested in Finding Out More? We welcome informal conversations about the role. If you would like to discuss the opportunity further, please contact: Tatum Amaral - We look forward to hearing from you and welcoming talented people who share our passion for improving mental health and changing lives.
Person Specification
Qualifications Essential
A Level 2 qualification in Health and Social Care, or an equivalent subject, and a willingness to complete an appropriate Level 3 qualification within 12 months of employment.
Experience Essential
An awareness of mental health issues, including an understanding of the challenges people may experience. Lived experience and/or experience of working with people experiencing mental health difficulties is also welcomed.
Good communication, listening and interpersonal skills, with the ability to build rapport and engage with people experiencing sensitive and complex issues.
The ability to remain calm and make informed decisions when supporting individuals in distress, including the ability to de-escalate situations and help people talk openly about their concerns.
An understanding of confidentiality, safeguarding, risk assessment and the importance of treating everyone with dignity and respect.
The ability to identify individual needs and contribute to appropriate risk assessments, safety plans and support plans.
Good organisational skills, with the ability to manage and prioritise your workload in a busy service.
Good IT skills, including experience using Microsoft Office and maintaining accurate electronic records.
The ability to work independently and as part of a team, supporting colleagues and contributing positively to the service.
A flexible and resilient approach, with a willingness to work on a rota to meet the needs of the service.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Mental Health Matters
Address 85-101 Sankey Street, Warrington, WA1 1SR
Warrington
WA1 1SR
United Kingdom
Employer's website https://www.mhm.org.uk/ (Opens in a new tab)