Team Manager - York @ Mental Health Matters

Job summary

We have an exciting opportunity for an experienced Team Manager to join our York service.

As Team Manager, you will play a key role in ensuring the safe, effective and high-quality delivery of our service, providing leadership and support to a dedicated team and helping to ensure the people we support receive recovery-focused, person-centred support.

Main duties of the job

Your responsibilities will include

Ensuring the delivery of high-quality, recovery-focused support to people accessing the service. Managing client-focused activity, including referrals, needs assessments, support planning, risk management, safety planning and regular reviews. Ensuring appropriate completion of client records, documentation and management information. Managing incidents and safeguarding concerns in line with MHM policies and procedures. Providing effective line management, supervision, appraisal, induction, development, absence and performance management for team members.

Ensuring staffing levels and resources are sufficient to deliver a safe, high-quality service and meet contractual requirements. Supporting recruitment and managing the staff rota to ensure appropriate service capacity. Managing resources effectively and ensuring financial authorisation procedures are followed. Monitoring and reporting on service performance, providing high-quality information to management and commissioners when required. Responding to and, where appropriate, investigating complaints and HR matters.

Managing health and safety within the service, including risk assessments, risk management and building security. Supporting the Area Manager with the effective management of service delivery contracts and associated requirements. Developing and maintaining positive relationships with commissioners, stakeholders and relevant provider networks.

About us

Mental Health Matters (MHM) is a national charity delivering innovative, life-changing mental health support for individuals and communities across the UK. Through our diverse range of services, we help people improve their mental wellbeing, overcome barriers and lead fulfilling lives.

Everything we do is people focused. Whether supporting those who access our services or investing in the wellbeing and development of our colleagues, people are at the heart of MHM.

Our workforce is the driving force behind our success, and we are committed to creating an inclusive, supportive and values-led environment where talented individuals can thrive and make a meaningful difference.

By joining MHM, you'll become part of a compassionate and ambitious organisation that is committed to improving mental health, promoting recovery and creating positive change in communities across the country.

Job description

Job responsibilities

TEAM MANAGER - York Hours of work: 24 hours per week Salary: £21,120 with progression to £23,040 per annum (£33,000 - £36,000 FTE) Location: York Safe Haven Could you lead a team that makes a difference when people need support the most? Join us at York to help make Mental Health Matter.

About the role

We have an exciting opportunity for an experienced Team Manager to join our York service. As Team Manager, you will play a key role in ensuring the safe, effective and high-quality delivery of our service, providing leadership and support to a dedicated team and helping to ensure the people we support receive recovery-focused, person-centred support. You will be responsible for the day-to-day management of the service, working closely with colleagues, stakeholders and our wider MHM teams to ensure that service delivery meets the needs of the people we support and our contractual requirements. We are looking for an experienced and motivated manager who can lead and develop a team while maintaining a strong focus on quality, safety, recovery and social inclusion. Your responsibilities will include:

• Ensuring the delivery of high-quality, recovery-focused support to people accessing the service.
• Managing client-focused activity, including referrals, needs assessments, support planning, risk management, safety planning and regular reviews.
• Ensuring appropriate completion of client records, documentation and management information.
• Managing incidents and safeguarding concerns in line with MHM policies and procedures.
• Providing effective line management, supervision, appraisal, induction, development, absence and performance management for team members.
• Ensuring staffing levels and resources are sufficient to deliver a safe, high-quality service and meet contractual requirements.
• Supporting recruitment and managing the staff rota to ensure appropriate service capacity.
• Managing resources effectively and ensuring financial authorisation procedures are followed.
• Monitoring and reporting on service performance, providing high-quality information to management and commissioners when required.
• Responding to and, where appropriate, investigating complaints and HR matters.
• Managing health and safety within the service, including risk assessments, risk management and building security.
• Supporting the Area Manager with the effective management of service delivery contracts and associated requirements.
• Developing and maintaining positive relationships with commissioners, stakeholders and relevant provider networks.
• Supporting the development and continuous improvement of the service.
• Ensuring compliance with relevant legal, regulatory and organisational requirements.
• Promoting a positive image of Mental Health Matters both within the community and with partner organisations.
• Attending relevant internal and external meetings.
• Participating in MHM's Management on Call Team on a rota basis.

About you

To be successful in this role, you will be an experienced, motivated and compassionate manager with a strong understanding of recovery-focused services and the needs of people accessing community-based mental health and social care support. You will need to have:

• A minimum Level 3 qualification in Health and Social Care or an equivalent related subject.
• Experience of working within a recovery-based social inclusion service.
• Experience of working within a community-based social care setting.
• Experience of managing and delivering against agreed budgets and targets.
• Experience of all aspects of staff management, including supervision, appraisal, absence, performance management and development.
• Experience of operational, service or project management.
• Experience of recruitment and supporting the development of teams.
• Experience of service development, improvement or redesign.
• Excellent communication and relationship-building skills, with the ability to work effectively with internal and external stakeholders.
• Experience of assessing and managing risk, including safeguarding concerns.
• Knowledge and understanding of wellbeing and recovery models.
• The ability to lead, motivate and support staff and delegate effectively.
• The ability to manage resources to maintain quality and safety within a service.
• Good organisational and time management skills, with the ability to plan and prioritise workload.
• Experience of data collection, audit and reporting.
• Good presentation skills and the ability to communicate information clearly.
• Confidence using Microsoft Office and a range of IT systems.
• The ability to participate in on-call cover, working across a 365-day, 24/7 service.
• A commitment to equality, diversity, confidentiality, dignity and respect in both service delivery and employment.

A Level 4 qualification in Health and Social Care or an equivalent related subject and a Certificate in Recovery Coaching would be desirable. We are looking for someone who is self-motivated, organised and able to work proactively while maintaining a strong focus on the wellbeing and safety of the people we support and the staff you manage.

Why Join Us?

Mental Health Matters (MHM) is a national charity delivering innovative, life-changing mental health support for individuals and communities across the UK. Through our diverse range of services, we help people improve their mental wellbeing, overcome barriers and lead fulfilling lives. Everything we do is people focused. Whether supporting those who access our services or investing in the wellbeing and development of our colleagues, people are at the heart of MHM.

Our workforce is the driving force behind our success, and we are committed to creating an inclusive, supportive and values-led environment where talented individuals can thrive and make a meaningful difference. By joining MHM, you'll become part of a compassionate and ambitious organisation that is committed to improving mental health, promoting recovery and creating positive change in communities across the country. What we offer you

• Competitive salaries, with an annual pay review process
• 25 days Annual leave, increasing with length of service, plus bank holidays
• Enhanced Occupational Sick pay
• Access to our workplace pension scheme
• Family friendly and flexible working arrangements to support a good work life balance
• Access to our Wellbeing Offer - including EAP, Virtual GP service and wellbeing resources
• Life Assurance and Free Will writing service
• Blue Light Card and Charity Workers discounts
• Access to Tickets for Good
• Employee recognition and celebration schemes
• A tailored induction programme, bespoke Personal Development and Career Pathways to support you in your role and your career aspirations

How to Apply At Mental Health Matters, we are committed to safer recruitment and ensuring that we appoint people who share our values and are dedicated to making a positive difference. If you are interested in this opportunity, please complete our online application form. As part of your application, you will be asked to answer a number of questions to demonstrate how your skills, knowledge and experience meet the criteria outlined in the person specification.

We encourage you to provide examples that highlight your suitability for the role. For further information about our recruitment and selection processes, please refer to our Candidate Guide. Equality, Diversity and Inclusion We are proud to be an equal opportunities employer and are committed to building a diverse and inclusive workforce that reflects the communities we serve. We believe everyone should have access to fair and accessible opportunities, and we are committed to ensuring our recruitment processes are welcoming and inclusive for all.

During the application process, we may ask for some personal information to help us understand how we can make our recruitment practices as fair and accessible as possible. Any information you provide will be treated confidentially and used solely for this purpose. We value the unique experiences, perspectives and contributions that diversity brings and are committed to creating a culture where everyone feels respected, supported and able to be themselves.

Interested in Finding Out More? We welcome informal conversations about the role. If you would like to discuss the opportunity further, please contact: Tatum Amaral - We look forward to hearing from you and welcoming talented people who share our passion for improving mental health and changing lives.

Person Specification

Qualifications

Essential

• A minimum Level 3 qualification in Health and Social Care or an equivalent related subject.
• A Level 4 qualification in Health and Social Care or an equivalent related subject and a Certificate in Recovery Coaching would be desirable.

Experience

Essential

• You will need to have:
• A minimum Level 3 qualification in Health and Social Care or an equivalent related subject.
• Experience of working within a recovery-based social inclusion service.
• Experience of working within a community-based social care setting.
• Experience of managing and delivering against agreed budgets and targets.
• Experience of all aspects of staff management, including supervision, appraisal, absence, performance management and development.
• Experience of operational, service or project management.
• Experience of recruitment and supporting the development of teams.
• Experience of service development, improvement or redesign.
• Excellent communication and relationship-building skills, with the ability to work effectively with internal and external stakeholders.
• Experience of assessing and managing risk, including safeguarding concerns.
• Knowledge and understanding of wellbeing and recovery models.
• The ability to lead, motivate and support staff and delegate effectively.
• The ability to manage resources to maintain quality and safety within a service.
• Good organisational and time management skills, with the ability to plan and prioritise workload.
• Experience of data collection, audit and reporting.
• Good presentation skills and the ability to communicate information clearly.
• Confidence using Microsoft Office and a range of IT systems.
• The ability to participate in on-call cover, working across a 365-day, 24/7 service.
• A commitment to equality, diversity, confidentiality, dignity and respect in both service delivery and employment.
• A Level 4 qualification in Health and Social Care or an equivalent related subject and a Certificate in Recovery Coaching would be desirable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mental Health Matters

Address

30 Clarence Street, York, YO31 7DE

York

YO31 7DE

United Kingdom

Employer's website

https://www.mhm.org.uk/ (Opens in a new tab)