About this role
Job summary
Patient Navigator | Rosedean House Surgery | Permanent |Full-time, 40 hours per week
Are you a confident communicator who enjoys helping people access the right care when they need it most? At Rosedean House Surgery, we're looking for a Patient Navigator to join our team.
As the first point of contact for patients, you will play an important role in helping people access the right service, clinician or support, while providing a welcoming and professional experience.
Main duties of the job
- Patient Interactions - Greeting patients, handling enquiries and providing a welcoming and professional experience both in person and over the telephone.
- Care Navigation - Assessing patient needs and directing them to the most appropriate clinician, service or pathway, ensuring they understand the next steps.
- Appointments and Registration - Booking, amending and cancelling appointments accurately and supporting patient registrations where required.
- Administration - Managing a range of administrative tasks, including processing correspondence, updating records and supporting the wider team.
- Records and Confidentiality - Maintaining accurate patient records and handling confidential information appropriately and in line with data protection requirements.
- Teamwork - Working closely with clinical and non-clinical colleagues to ensure a responsive, safe and patient-focused service.
About us
For over 20 years, OneMedical Group has been redefining how healthcare is delivered in the UK. As an independent, family-run healthcare organisation, we provide NHS services and create spaces where care happens.
Our work is guided by putting people first, working together and creating a healthier future. We value collaboration and aim to make a positive difference to the health and wellbeing of the communities we serve.
Located in the heart of East Cornwall, Rosedean House Surgery has proudly served the local community since 1874 from its Grade II listed building. The practice provides care for approximately 10,000 registered patients and has recently achieved a CQC rating of Good.
Based in the historic market town of Liskeard, the surgery offers the opportunity to build lasting relationships with patients while working within a close-knit and supportive team
Job description
Job responsibilities
Fresh from achieving a CQC rating of "Good", we are continuing to invest in our people, our services and the local community. This is an exciting opportunity to join a friendly and forward-thinking practice at a time of positive growth and development.
As a Patient Navigator, you will provide a professional and helpful first point of contact for patients while supporting the effective delivery of services across the practice.
Excellent communication, attention to detail and a patient-centred approach will help ensure patients receive timely and appropriate care. If you enjoy working with people and can remain calm and organised in a busy environment, we would love to hear from you.
We are looking for someone who is approachable, organised and passionate about providing excellent patient care and customer service.
What We Offer
- Annual Leave: 25 days plus Bank Holidays (pro rata for part-time colleagues), increasing with length of service, plus an extra day of leave for each work anniversary.
- NHS Pension: 26% employer contribution.
- Family Support: Enhanced maternity, paternity and adoption pay.
- Other Benefits: Refer a Friend scheme, eye care scheme, Cycle to Work scheme and access to NHS discounts.
- Development: Training, ongoing support and opportunities to develop your career within OneMedical Group.
We are also committed to supporting your ongoing development through our growing Elevate Academy, helping colleagues access role-specific learning, apprenticeships, specialist training and future career development opportunities.
Ready to Make a Difference?
If you would like to help patients access the care they need and be part of a dedicated primary care team serving the Liskeard community, we would love to hear from you. Applicants must have the right to work in the UK at the time of application and throughout their employment.
OneMedical Group is committed to equality of opportunity and helping candidates be at their best throughout the recruitment process. If you would like to discuss any adjustments or support, please email [email protected].
Person Specification
Experience
Desirable
- Experience in a healthcare, reception, customer service, call handling or administrative role would also be advantageous.
- Previous experience of using clinical systems such as EMIS would also be beneficial, although full training will be provided.
Knowledge, Skills and Abilities
Essential
- Excellent communication and interpersonal skills.
- Strong customer service experience and a patient-focused approach.
- The ability to remain calm and professional in a busy healthcare environment.
- Good organisational skills and attention to detail.
- Confidence using IT systems and managing multiple tasks effectively.
- The ability to handle confidential and sensitive information appropriately.
- A proactive approach and willingness to work collaboratively as part of a team.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
OneMedicalGroup
Address
8 Dean Street
Liskeard
PL14 4AQ
United Kingdom
Employer's website
https://www.onemedicalgroup.co.uk/ (Opens in a new tab)