Patient Navigator @ OneMedicalGroup

Job summary

Patient Navigator | Whitehouse Surgery, Milton KeynesPermanent | Full-time, 40 hours per week, or Part-time can be considered

Are you a confident communicator who enjoys helping people access the right care when they need it most?

At Whitehouse Surgery, we're looking for a Patient Navigator to join our team on a permanent, full-time basis. We can also consider part-time options. If you enjoy working with people, can remain calm and organised in a busy environment, we'd like to hear from you.

Main duties of the job

• Patient Interactions: Greeting patients, handling enquiries and providing a welcoming and professional experience both in person and over the telephone.
• Care Navigation: Assessing patient needs and directing them to the most appropriate clinician, service or pathway, ensuring they understand the next steps.
• Appointments and Registration: Booking, amending and cancelling appointments accurately and supporting patient registrations where required.
• Administration: Managing a range of administrative tasks, including processing correspondence, updating records and supporting the wider team.
• Records and Confidentiality: Maintaining accurate patient records and handling confidential information appropriately and in line with data protection requirements.
• Teamwork: Working closely with clinical and non-clinical colleagues to ensure a responsive, safe and patient-focused service.

About us

For over 20 years, OneMedical Group has been redefining how healthcare is delivered in the UK. As an independent, family-run healthcare organisation, we provide NHS services and create spaces where care happens.

Our work is guided by putting people first, working together and creating a healthier future. We value collaboration and aim to make a positive difference to the health and wellbeing of the communities we serve.

Whitehouse Surgery, based in the Whitehouse Health Centre in Milton Keynes, is a modern, purpose-built GP practice providing a range of NHS primary care services to the local community. The practice is supported by a multidisciplinary team of GPs, advanced clinical practitioners, nurses and healthcare professionals, all working together to deliver high-quality, patient-centred care.

Rated Good by the Care Quality Commission (CQC), Whitehouse Surgery is committed to providing safe, effective and responsive services, treating patients with kindness and respect and supporting the health and wellbeing of its local community.

Job description

Job responsibilities

As the first point of contact for patients, you will play an important role in helping people access the right service, clinician or support, while providing a welcoming and professional experience.

Excellent communication, attention to detail and a patient-centred approach will help ensure patients receive timely and appropriate care.

As a Patient Navigator, you will provide a professional and helpful first point of contact for patients while supporting the effective delivery of services across the practice.

What We Are Looking For

• We are looking for someone who is approachable, organised and passionate about providing excellent patient care and customer service.
• We welcome applications from candidates with experience in different sectors who can demonstrate strong communication, organisation and customer service skills.
• Prior experience in healthcare settings will be a huge advantage.
• Previous experience of using clinical systems such as SystmOne or EMIS would also be beneficial.

What We Offer

• Annual Leave: 25 days plus Bank Holidays, increasing with length of service, plus an extra day of leave for each work anniversary.
• NHS Pension: 20.6% employer contribution.
• Family Support: Enhanced maternity, paternity and adoption pay.
• Other Benefits: Refer a Friend scheme, eye care scheme, Cycle to Work scheme and access to NHS discounts.
• Development: Training, ongoing support and opportunities to develop your career within OneMedical Group.

We are also committed to supporting your ongoing development through our growing Elevate Academy, helping colleagues access role-specific learning, apprenticeships, specialist training and future career development opportunities.

Ready to Make a Difference?

If you would like to help patients access the care they need and be part of a dedicated primary care team at Whitehouse Surgery, we would love to hear from you. Applicants must have the right to work in the UK at the time of application and throughout their employment.

OneMedical Group is committed to equality of opportunity and helping candidates be at their best throughout the recruitment process. If you would like to discuss any adjustments or support, please email .

Person Specification

Qualifications

Essential

• All entrants must have achieved GCSEs, including English and Mathematics at grade C/4 or above, or equivalent

Knowledge, Skills and Abilities

Essential

• Excellent communication and interpersonal skills.
• Strong customer service experience and a patient-focused approach.
• The ability to remain calm and professional in a busy environment.
• Good organisational skills and attention to detail.
• Confidence using IT systems and managing multiple tasks effectively.
• The ability to handle confidential and sensitive information appropriately.
• A proactive approach and willingness to work collaboratively as part of a team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

OneMedicalGroup

Address

Dorset Way

Milton Keynes

MK8 1EQ

United Kingdom

Employer's website

https://www.onemedicalgroup.co.uk/ (Opens in a new tab)