About this role
At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.
We're seeking a Consultant, Operational Risk to join our Retail Insurance Australia Division, partnering with business leaders to identify, manage and mitigate operational risk while driving stronger risk maturity and culture across the organisation.
In this highly visible role, you'll provide trusted risk advice, support effective risk reporting and governance, and influence improvements in business operations aligned to IAG's Risk Management Strategy, Framework and Risk Appetite Statement. You'll work collaboratively across the business to embed proactive risk practices, strengthen controls and help ensure better outcomes for our customers and communities.
Success in this role will come from your ability to build strong relationships, communicate with impact and influence stakeholders at all levels to champion a positive and forward-thinking risk culture.
If you're passionate about making risk practical, driving continuous improvement and helping build a more resilient organisation, we'd love to hear from you.
What You’ll Do
- Support the implementation of IAG's Risk Management Strategy, Frameworks and methodologies to strengthen operational risk maturity across the business.
- Provide assurance that customer interactions and processes align with policy requirements, regulatory obligations and expected service standards.
- Drive risk maturity uplift initiatives through effective risk activities, stakeholder engagement and positive culture change.
- Support business risk profiling, risk assessments and informed risk-taking in line with the IAG Risk Appetite Statement.
- Maintain compliance registers and help ensure appropriate controls are in place to meet legal, regulatory and policy obligations.
- Coordinate assurance activities, control testing and risk reviews to identify gaps, strengthen controls and support continuous improvement.
- Manage the triage and oversight of risk events, issues and breaches, supporting investigation, remediation and regulatory reporting where required.
- Coach and guide stakeholders on risk management practices, embedding a proactive risk culture while building capability across the business.
This is a permanent opportunity and offers a flexible hybrid work model based on the East Coast of Australia.
What You’ll Bring
- Demonstrated experience in operational risk, compliance or risk advisory within the general insurance or broader financial services industry.
- Strong business acumen and risk management expertise, with the ability to balance commercial outcomes and effective risk practices.
- Analytical mindset with the ability to identify root causes, assess complex issues and develop practical, risk-based solutions.
- Sound understanding of regulatory obligations, governance requirements and key principles for effective risk management.
- Proven ability to build trusted stakeholder relationships, influence outcomes and partner collaboratively across teams.
- Passion for continuous learning and growth, combined with a consultative approach, strong professional judgement and the confidence to challenge constructively.
- Relevant tertiary qualifications in Finance, Accounting, Economics, Law or a related discipline, with industry certifications such as ANZIIF or ISO 31000 viewed favourably.
- Experience operating in complex environments, contributing to assurance programs, risk capability uplift and cross-functional initiatives that strengthen risk culture and business performance.
What We Offer
- Boosted superannuation with 13% as standard.
- 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
- Work from home and many more flexibility options with myFlex.
- Up to 50% off personal insurance, including home and motor insurance.
- Partner discounts on private health insurance, tech & appliances, and many more.
- Industry-leading 20 weeks paid parental leave.
- Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
*employment type eligibility criteria apply
Applications close: Tuesday 24 November 2026 11:59PM AEDT
Adjustments and Support
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.
More About Us
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.