Area Manager @ SSP Health

Job summary

We are seeking an experienced, proactive and motivated Area Managerto provide operational leadership, oversight and support to our Practice Managers across a group of 8 Wigan GP practices.

Reporting directly to the Chief Operating Officer, the successful candidate will play a key role in ensuring our practices operate safely, efficiently and effectively, delivering high quality patient care whilst achieving organisational and financial objectives.

Main duties of the job

• Provide leadership, guidance and operational support to Practice Managers, promoting consistency and best practice across all sites.
• Ensure practice teams operate safely, effectively and in line with relevant policies, procedures and employment requirements.
• Support Practice Managers in managing budgets, controlling expenditure and maximising practice income.
• Ensure compliance with NHS contractual requirements, national and local NHS initiatives, CQC regulations and other relevant governance standards.
• Monitor practice performance, identify areas for improvement and support the delivery of agreed operational targets.
• Promote a culture of continuous improvement, accountability and high-quality patient care.
• Support workforce planning, staff development and the effective management of resources across practices.
• Act as a key link between the COO and Practice Managers, escalating operational risks and identifying opportunities for improvement.

About us

SSP Health is a leading provider of primary care GP services. Our aim is to expand our services whilst actively streamlining operations to improve quality and accessibility of patient care.

Job description

Job responsibilities

Area Manager Objectives

To ensure SSP Health practices are fully compliant increasing efficiencies and maximising income streams to ensure practice remain sustainable.

To ensure that staff are fully trained staff are proficient in their roles and can delivering to their objectives.

To ensure that there are full monitoring systems in place ensure support and monitoring schedules in place for each practice create long term sustainable viable practices.

Area Manager Key Responsibilities

• provide support and guidance to each Manager within their remit
• to be first point of contact to the Manager
• to liaise directly with Senior Management and COO
• to monitor and review the practices to increase efficiencies to ensure fully compliant, income is maximised, staff are fully trained, staff morale is high and practices remain sustainable long term
• It is of vital importance that you keep abreast of all new and upcoming services and that you are fully engaged and proactive in your approach to implementation across all sites
• Monitor Internal KPIs
• CQC monitoring compliance
• To complete reports for each practice within their remit and ensure compliant
• Data validation
• Ensure attendance has been achieved from each of your practices for the mandatory meeting for the Managers and clinicians and all peer support information has been submitted by the deadline Staff Management Appraisals
• Ensure you have an appraisal schedule in place for each Manager within your remit Ensure each Manager has a schedule of appraisals for all staff within their remit and check completion dates

The post holder willKeep abreast of current affairs and identify potential threats and opportunities Monitor and evaluate performance of the practice team against objectives identify and manage change Develop and maintain effective communication both within the practice and with relevant outside agencies including the practice website and NHS Choices. Ensure effective management of Patient Services and Patient Information, IT and Premises Management, Health & Safety, Performance Management, Contract Management

Financial management Work with the practice to maximise income through Enhanced Services/ PPA/ Prevalence/ QOF targets Ensure the practices use the appropriate systems for handling and recording of income

Human resources

Work with the Head of HR to oversee the recruitment and retention of staff and provide a general personnel management service.

Ensure that all members of staff are legally and gainfully employed.

Evaluate organise and oversee staff induction and training and ensure that all staff are adequately trained to fulfil their role.

Develop and implement effective staff appraisal and monitoring systems.

Support and mentor staff both as individuals and as team members.

Implement effective systems for the resolution of disputes and grievances.

Organisational

Convene meetings prepare agendas and ensure distribution of minutes as necessary. Ensure SSP Practice protocols and procedures are implemented reviewed and updated as required. Ensure that Practice premises are properly maintained and cleaned and that adequate fire prevention and security systems are in place. Ensure that the practice has adequate disaster recovery procedures in place. Ensure appropriate maintenance for practice equipment in place

Patient services Ensure service development and delivery is in accordance with local and national guidelines. Ensure that the practice complies with NHS contractual obligations in relation to patient care. Maintain registration policies and monitor patient turnover and capitation. Ensure guidance implemented for repeat prescribing systems. Ensure an effective appointments systems in line with Head Office. Ensure practices have an effective complaints management system

Information management and technology Keep abreast of the latest development in primary care IT and regularly update the practice management team. Motivate support and monitor staff in the use of IT. organise oversee and evaluate IT training. Oversee targets and monitoring standards for data entry and data collection

Person Specification

Qualifications

Essential

• You will hold a recognised management qualification alongside a proven track record in operational leadership, HR, and financial management.

Desirable

• Experience in General Practice

Experience

Essential

• Management experience
• Experience of working in primary care
• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

SSP Health

Address

Bryn Street Surgery

Council Avenue

Ashton in Makerfield

Wigan

WN4 9AY

United Kingdom

Employer's website

https://www.ssphealth.com/ (Opens in a new tab)