About this role
Job summary
We are looking to appoint a Receptionist/Administrator/Care Navigator to join our busy GP practice across three of Leigh Family Practice, all based within Leigh. You will be the first point of contact for arranging patient appointments, as well as carrying out general office tasks. You will have a good telephone manner and experience of booking appointments proving strong organisational skills. You will work selected shifts between our opening hours of Monday - Friday: 8am - 6:30pm including Monday and Friday 8am-5.30pm and 9am-6.30pm alternated shifts.
Main duties of the job
Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community.
About us
Leigh Family Practice is owned by SSP Health who run 45 Practices across the UK. Leigh Family Practice has 3 sites all located in the Leigh area.
Job description
Job responsibilities
You will have a good telephone manner and experience of booking appointments proving strong organisational skills. You will work selected shifts between our opening hours of Monday - Friday: 8am - 6:30pm
You will manage general administrative duties within the practices and work with our established processes, policies and procedures to provide a comprehensive high quality service and deal efficiently and courteously with patient enquiries and bookings.
You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy, demanding environment with a range of people and professions, as you will be working in our clinical and administration teams.
This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
SSP Health
Address
Leigh Family Practice
Bridgewater Medical Centre
Henry Street
Leigh
wn7 2pe
United Kingdom
Employer's website
https://www.ssphealth.com/ (Opens in a new tab)