About this role
Job summary
We are recruiting for a Care Navigator who will be the first point of contact for patients, helping them access the right GP or healthcare service. The role involves answering calls and enquiries, booking appointments, handling patient information, making referrals, and providing friendly and professional support while maintaining confidentiality.
Main duties of the job
Being the first point of contact for patients.
Handling telephone, face-to-face and electronic enquiries.
Booking and arranging patient appointments/clinics.
Liaising with GPs, clinicians, administrative staff and patients.
Contacting patients with information from the clinical team.
Helping patients access GP services and appropriate services in the wider community.
Referring patients where appropriate.
Filing, coding and general administrative work.
Working with practice procedures and processes.
Providing a friendly, professional and compassionate service to patients.
About us
Carlisle Central Practice is an NHS GP practice serving patients across Carlisle and the surrounding areas. It provides a wide range of primary care services, including GP and nurse appointments, health checks, vaccinations and management of long-term conditions. The practice is operated by SSP Health and focuses on providing accessible, patient-centred care.
Job description Job responsibilities
Good IT knowledge
Strong organisational skills
Friendly and motivated attitude
Good communication skills
Ability to work in a busy and demanding environment
Previous GP experience is preferred but not essential
Experience with EMIS Web is desirable
Docman and coding experience is desirable
Training is provided
Person Specification
Qualifications Essential
GCSE grade A to C in English and Maths
Experience Desirable
Experience in working in a GP Practice
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name SSP Health
Address Carlisle Central Practice
65 Warwick Road
Carlisle
CA1 1EB
United Kingdom
Employer's website https://www.ssphealth.com/ (Opens in a new tab)