About this role
Elite Relationship Manager (Inbound)
Designation: Elite Relationship Manager - Inbound
Department: Elite Banking
Job Purpose
To manage and service affluent customers sourced through branch and inbound banking channels while delivering superior customer experience.
Key Responsibilities
- Manage Elite customer portfolio.
- Deepen relationships through investment and banking solutions.
- Cross-sell CASA, Investments, Insurance and Lending products.
- Deliver high-quality customer service and portfolio growth.
- Achieve revenue and customer retention targets.
- Ensure compliance with bank policies.