About this role
Job summary
This post is a Fixed Term/ Secondment until 31/05/2027 to cover maternity leave. If you are a Hywel Dda University Health Board employee and are applying for this post as a secondment, agreement for the secondment is needed from your current manager prior to application.
The Emergency & Urgent Care Centre (EUCC) are looking for a receptionist to join their team, to provide frontline administrative support in a busy emergency department and act as the first point of contact for patients, relatives, and staff to ensure the smooth running of the department. The job will require you to work shift patterns to include days, nights and weekends.
Main duties of the job
Typical responsibilities include:
Register all patients accurately on arrival. Maintain and update patient records and systems and ensure correct filing, tracking, and transfer of patient notes.
Answer telephone queries politely and efficiently.Relay appropriate information to clinical staff.Refer clinical queries to nurses where necessary.Alert the nurse-in-charge if a patient appears:Acutely unwell or In distress. Report concerns about patient wellbeing to clinicians promptly.Greet and direct patients and visitors.Provide reassurance in stressful situations.Handle complaints or sensitive queries appropriately.Strong communication and customer service skills.
Ability to work under pressure and in emergency situations. High level of accuracy and attention to detail. Ability to work Independently or as part of a team. Experience in admin/reception (desirable but not always essential). Fast-paced, unpredictable emergency department. Regular contact with: Patients in distress, relatives and Clinical staff (nurses and doctors).
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:
Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers Numerous mental health and learning disabilities services
Job description Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh isdesirablefor this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 03/06/2026
Person Specification
Experience Essential
Recent experience in a receptionist/administrative / retail / hospitality or voluntary role with the public.
Desirable
Experience of "face to face" working with the general public Experience of customer services NHS experience
Qualifications and Knowledge Essential
GCSE in English and Mathematics / NVQ 2 (or equivalent experience) Literacy commensurate with responsibilities and duties Ability to obtain key information and record in appropriate format Maintain their personal development
Desirable
Knowledge of IT patient administration systems (computerised) Knowledge of hospital departments
Other Essential
Flexible approach to the needs of the service
Language Skills Desirable
Welsh speaker (Level 1)
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Hywel Dda University Health Board
Address Bronglais General Hospital
Caradog Road
Aberystwyth
SY23 1ER
United Kingdom
Employer's website https://hduhb.nhs.wales/ (Opens in a new tab)