About this role
Job summary
An opportunity has arisen for an enthusiastic, approachable individual with a positive outlook to join the Health Board's busy and dynamic Bank and E-Rostering Team.
Our Nurse Bank Team provides an efficient, high quality, and professional service across Hywel Dda Health Board. The team plays a vital role in supporting clinical areas by liaising with bank and agency workers, ward staff, and agency suppliers via phone and email to ensure safe staffing levels are maintained.
This is a fast-paced and varied role, perfect for someone who enjoys problem solving and thrives in a busy environment. Strong IT skills are essential, alongside the ability to prioritise tasks and respond quickly to changing demands.
You will be part of a supportive team environment and will need to demonstrate:
Excellent communication and interpersonal skills A friendly, energetic, and approachable manner A strong work ethic and commitment to delivering a high-quality service The ability to work effectively both independently and as part of a team
We are seeking someone who is keen to develop excellent customer service skills and contribute positively to the team. Full training will be provided, making this a great opportunity for development and growth.
Office cover is provided Monday to Sunday, including bank holidays, via a rota system Approximately 1.5 in 4 weekends (subject to service needs) Enhanced pay is available for weekend and bank holiday working
Main duties of the job
In this role, you will:
Support workforce coordination: Help ensure safe staffing levels across the Health Board by arranging bank shifts for Nurses and Healthcare Support Workers, matching availability with service needs, using a live booking system.
Manage data and reporting: Prepare and coordinate reports by gathering and presenting information from multiple sources, ensuring accuracy and meeting agreed deadlines.
Ensure accurate payments: Check and validate worker timesheets and agency invoices against the electronic bank system, helping maintain accurate and timely pay processes.
Provide system support and training: Assist staff with using Bank Staff systems and Employee Online, offering guidance and resolving queries in a helpful, customer-focused way.
Maintain professional records: Keep Nursing registration details up to date, including monitoring NMC registrations and sending reminders where required.
Resolve queries collaboratively: Work closely with bank administration teams, E-Rostering, and Payroll to investigate and resolve pay queries efficiently.
Deliver excellent customer service: Respond to enquiries and concerns professionally, ensuring a positive experience for all staff using the service.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:
Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers Numerous mental health and learning disabilities services
Job description Job responsibilities
This is a varied and rewarding role where youll play a key part in ensuring our clinical areas are fully supported with the right staff at the right time.
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 16/06/2027
Person Specification
Qualifications and Knowledge Essential
Good standard of education (5 GCSE's at A-C including Maths and English) NVQ Level 3 or equivalent level of experience of using computerised systems/emails, Fact finding and dealing with complaints, Being part of a team working towards a goal, Working in a fast paced environment, Communicating with service users
Desirable
ECDL or equivalent level of IT skills Educated to advanced level or equivalent Knowledge of data protection act
Experience Essential
Experience of working in an environment with a high volume of telephone calls or emails Experience of computer systems Experience of working in a busy office environment and dealing with multiple priorities Experience of communicating with staff of different levels by email, face to face and on the phone Experience of working in a team
Desirable
Experience of working in a NHS environment Experience of using workforce systems Experience of working in a bank or resourcing team Experience providing good customer care
Other Essential
Flexible approach to the needs to the service
Desirable
Welsh Speaker (Level 1) is desirable but not essential for this post
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Hywel Dda University Health Board
Address Picton Terrace
Government Building
Carmarthen
SA31 3BT
United Kingdom
Employer's website https://hduhb.nhs.wales/ (Opens in a new tab)