About this role
Job summary
The Parks Medical Practice is a GP practice operating from 4 sites in Northampton/Milton Keynes. We serve 23000 patients across our 4 sites. We currently have an exciting opportunity of a receptionist vacancy.We are looking for a enthusiastic individual with excellent customer service/communication skills to join our expanding team.
We are looking for a hard working, committed individual with outstanding work ethics and previous experience with customer service knowledge.
This role will be for 21 hours at Roade Surgery, NN7 2NN.
Monday: 8:00 - 12:30 and 2:30 - 6:30
Tuesday: 2:30 - 6:30
Wednesday: 2:30 - 6:30
Thursday: 2:30 - 6:30
Main duties of the job
As a receptionist, you will be the first point of contact both on the telephone and in person for our patients. You will co-ordinate front desk duties and assist with general admin.
You will work closely within a team of other receptionists, dispensers and clinicians to provide excellent patient care.
About us
The Parks Medical Practice is based over four sites in Northampton and has a combined list size of 23,000 patients. There are site managers based at each practice to oversee the day to day running and work with the GP partners and patients to ensure smooth running of the practices. We are a dispensing practice and work closely with the Primary Care Network to provide care for all our patients The practice is a teaching practice, provides NHS and Private Surgery for patients and is innovative and forward thinking and will continue to engage with the local areas to provide services needed for the practice population.
Job description Job responsibilities
To meet the reception teams at each site, and cover accross when and where needed. To greet callers at the reception desk, establishing their needs and requirements. Where possible to deal with patients needs personally or directing them to the correct person who is able to help.
To make appointments for patients via the computerised appointments system.
To answer the telephone politely and efficiently in accordance with the practice guidelines.
To deal with patients wishing to register with the surgery, determining the appropriate type registration, ensuring the paperwork is completed fully and correctly by the patient.
Action workflow requests in a timely manger Workflow to be checked on a regular basis requests to be 2 weeks old before action
Person Specification
Experience Essential
Good communication skills and IT Knowledge
Desirable
Experience of working in a GP practice would be an advantage but not essential
Qualifications Essential
GCSE grade A to C in English and Maths
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Parks Medical Practice
Address Roade Medical Centre
16 London Road
Roade
Northampton
NN72NN
United Kingdom
Employer's website https://www.theparksmedicalpractice.co.uk/ (Opens in a new tab)