About this role
Job summary
Ready for a change? Would you like to join our friendly, supportive, and forward-thinking team?
We are looking to recruit a Medical Receptionist
20 - 25 hours per week.
Job Summary
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
To provide efficient, helpful, informative and supportive reception and administration services to patients and members of the primary health care team.
Main duties of the job
Reception duties
Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
Deal with all general enquiries, explain procedures and make new and follow-up appointments.
Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
Enter requests for home visits into the clinical system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, in line with Practice protocol.
Take action on clinicians requests for further information / patient contact information etc. (includes computerised practice notes), ensuring completion of all associated paperwork.
Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
Enter patient information on to the computer as required.
Prepare clinical rooms for surgeries, supply prescription forms and record numbers in use and ensure adequate supplies of consumables
About us
Working at Ecclesfield Group Practice
An opportunity has risen to join our friendly team at Ecclesfield Group Practice.
We are a SystmOne practice with an excellent use of IT software such as AccuRx, MS Teams, Video consultations, CtheSigns, Ardens and the use of our clinical software workflow management system.
We are a well-organised team with an excellent established administration and managerial team, providing full support to all clinicians & staff.
We are a two-site practice based in Ecclesfield (branch site Margetson Surgery) covering a practice population of approximately 8,500 patients We have a fantastic nursing team, consisting of 3 Nurse Practitioners, 3 Practice Nurses one of which does research, phlebotomist & HCA, providing full support to our practice GPs.
We have dedicated pharmacy support provided by the Network North Ltd Pharmacist Team (PCN)
We have good links with the Community Nursing Team (virtual wards)
We hold weekly clinical meetings with CPD opportunities and peer support.
We are part of a Well-developed Primary Care Network, working as part of Network North Ltd (PCN)
We have newly refurbished consulting rooms.
We have a person-centre care ethos, with protected continuity slots
Training and career development opportunities in all roles is a key part of the practice ethos
We hold regular social events
Private onsite staff parking available
5 minutes from M1 Junction 35
Job description Job responsibilities
JOB DESCRIPTION
MEDICAL RECEPTIONIST
Job Responsibilities:
Reception duties
Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
Deal with all general enquiries, explain procedures and make new and follow-up appointments.
Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
Enter requests for home visits into the clinical system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, in line with Practice protocol.
Take action on clinicians requests for further information / patient contact information etc. (includes computerised practice notes), ensuring completion of all associated paperwork.
Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
Enter patient information on to the computer as required.
Prepare clinical rooms for surgeries, supply prescription forms and record numbers in use and ensure adequate supplies of consumables
Premises:
Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.
When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.
Ensure that all new patients are registered onto the computer system promptly and accurately
Covering colleagues holiday and sick cover as required.
Ensure the kitchen and waiting room are kept tidy.
Undertake any other additional duties appropriate to the post as requested by the Senior Receptionist, Practice Manager or the Partners
Administration duties
Process incoming and outgoing mail according to practice protocols.
Record actions taken in patient record where appropriate or in accordance with practice protocols.
Complete other Daily/ Weekly and Monthly core tasks to support to smooth running of the reception area.
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
Using personal security systems within the workplace according to Practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Reporting potential risks identified
Act as Chaperone when requested by clinician
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner, which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services:
The post-holder will:
Apply Practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate
Person Specification
Experience Essential
Experience of working in customer service
Desirable
Experience of working a a GP practice
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Ecclesfield Group Practice
Address Ecclesfield Group Practice
96a Mill Road, Ecclesfield
Sheffield
South Yorkshire
S35 9XQ
United Kingdom
Employer's website https://www.ecclesfieldgp.co.uk (Opens in a new tab)