About this role
Job summary
We are a friendly busy GP Practice who are looking for an enthusiastic, hardworking and sociable team player to join our dedicated reception team (Part time basis). The aim of the role is to provide an efficient and effective reception service and assist with admin duties. Previous experience of working in a General Practice and using EMIS web is preferred although training will be provided to a suitable candidate. Must be flexible to cover holidays and sickness at short notice.
Main duties of the job
Excellent communication skills - written and oral Strong IT Skills Clear, polite telephone manner Competent in the use of office and outlook Effective time management - planning and organising Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills Ability to follow procedures and policy
About us
We are a busy general practice situated inside Pinfold health centre. We take pride in achieving high standards to support our patients and staff. We strive to provide excellent care by being honest, equal, accountable, respectable and being proud of our team.
Job description Job responsibilities
Shifts required - Monday to Thursday 1.30pm-6.30pm or Monday to thursday 2.30pm-6.30pm, every 3rd friday 1pm-6.30pm.
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
Deal with all general enquiries, explain procedures and make new and follow-up appointments.
Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery (as per practice protocol).
Enter requests for home visits onto the computer system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.(as per visit protocol)
Action and deal with repeat prescription requests.
Enter patient information on to the computer as required.
Ensure that all new patients are registered onto the computer system promptly and accurately
To provide general support to the Doctors, Practice Manager and Health Professionals involving general clerical work
Input Patient Data ensuring correct read codes are used
To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
To maintain the computer clinic system in an accurate and secure manner.
To assist with the gathering of statistics and information when required.
To provide cover for members of the Reception team during periods of sickness and annual leave.
Any other duties deemed reasonable by the Partners / Practice Manager
Premises:
Open up the reception / admin areas at the start of the day when first to arrive and make all necessary preparations to receive patients. Keep all areas clean and tidy.
Ensure all confidential information / prescriptions are locked away
Undertake any other additional duties appropriate to the post as requested by the Practice manager/partners.
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Maintain work areas in a tidy and safe way and free from hazards
Report potential risks identified.
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Participation in individual performance reviews, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality:
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources.
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services:
The post-holder will:
Apply practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audits where appropriate
Person Specification
Experience Essential
Essential - experience of working in primary care and working with Emis Web.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Khan Medical Practice
Address Pinfold Health Centre
29 The Pinfold
Walsall
WS3 3JP
United Kingdom
Employer's website https://www.khanmedicalpractice.co.uk/ (Opens in a new tab)