About this role
Job summary
To provide a reception service within Cardiff Health Access Practice (CHAP) which is a Nurse led service providing public health screening and signposting service for asylum seekers and refugees arriving and living in Cardiff. It also provides a Safe Haven service for patients who have been removed from their GP practice for a period of time for violent or aggressive behaviour.
Duties will include:
general reception duties including the booking of appointments and inputting patient information onto the Clinical Patient Information System (EMIS)
Maintaining databases and liaising with outside agencies and within the University Health Board (UHB).
Hours of service are currently 8.00am to 6.30pm on a rota basis amongst the administration team.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Main duties of the job
An exciting opportunity has arisen to be part of the Cardiff and Vale Health Inclusion Service (CAVHIS), which aims to deliver an equitable and high standard of care to vulnerable groups in Cardiff and the Vale. We are keen to recruit someone who shares our passion for this client group.
The successful applicant will have excellent communication skills and will work well within a team. The ability to cope in stressful and demanding situations is highly desirable, although support will be given.
The main purpose of this job is to:
1. Facilitate access, to medical and other health and social/well-being related appointments for patients who typically experience barriers when accessing healthcare services.
2. Act as a focal point for signposting and communication between patients, doctors, nurses, other members of CAVHIS and external services.
3. Undertake various administration duties associated with patient care and the efficient running of CAVHIS.
About us
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.
Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.
Job description Job responsibilities
JOB SUMMARY/JOB PURPOSE
To provide a reception service within Cardiff Health Access Practice (CHAP) which is a Nurse led service providing public health screening and signposting service for asylum seekers and refugees arriving and living in Cardiff. It also provides a Safe Haven service for patients who have been removed from their GP practice for a period of time for violent or aggressive behaviour.
Duties will include:
general reception duties including the booking of appointments and inputting patient information onto the Clinical Patient Information System (EMIS) Maintaining databases and liaising with outside agencies and within the UHB. Hours of service are currently 8.00am to 6.30pm on a rota basis amongst the administration team. You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and Knowledge Essential
Educated to GCSE Standard or equivalent to NVQ Level 3 in Administration or similar
Desirable
ECDL
Ex Essential
Previous experience of working with groups who face barriers when accessing mainstream services (for example, people experiencing homelessness, asylum seekers etc). Previous experience of working with Microsoft Office Packages. Knowledge of Patient/Case Management Systems
Desirable
Previous experience of working in the NHS or similar environment Experience of minute taking Knowledge of University Health Board patient management systems (e.g., EMIS, Paris, Welsh Clinical Portal etc.).
Skills and Attributes Essential
Excellent communication skills, including call handling Problem solving skills Excellent IT skills, including typing and keyboard skills Ability to work in a fast paced and changing environment. Demonstrate effective organisational skills and able to prioritise workload Manage own workload independently Good understanding of patient confidentiality, GDPR and Caldicott principles Pro-active approach to patient care Patient and empathetic in distressing situations Flexible attitude to work.
Desirable
Ability to speak Welsh/any other languages. RSA Typing Understanding of de-escalation skills. Understanding of legislation relating to hard to reach groups (e.g., asylum seeker/homeless law). Understanding of University Health Board/Welsh Government targets. Understanding of patient pathways. Committed to providing a quality service. Ability to travel when required.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Cardiff and Vale University Health Board
Address Cardiff and Vale Health Inclusion Service (CAVHIS), Cardiff Royal Infirmary Hospital
Longcross Street
Cardiff
CF24 0SZ
United Kingdom
Employer's website https://cavuhb.nhs.wales/ (Opens in a new tab)