Analyst I - Identity Access Management @ The Venetian Resort Las Vegas

Position Overview

The Identity Access Management (IAM) Analyst I supports the administration of identity and access management processes across systems, applications, and network resources. This role processes access requests, supports automated and manual provisioning activities, enforces role-based access controls, and assists with regulatory compliance, audit readiness, and access governance initiatives. The analyst enforces least-privilege and role-based access control (RBAC) principles. The analyst also helps maintain compliance with regulatory and internal control requirements by supporting access reviews and recertifications, maintaining audit documentation, and following established change control procedures. These requirements include gaming regulatory standards such as MICS, as well as SOX and other applicable frameworks.

This position participates in pre-scheduled rotational on-call coverage (typically one week in duration). During on-call periods, the analyst serves as a subject matter resource for resolving user and system security issues, including failed automated provisioning, access errors, and account lockouts.

All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Essential Duties & Responsibilities

• Processes access requests across systems, applications, and network resources, including onboarding, role changes, and terminations, within the established service level agreement (currently 72 hours; terminations are prioritized per policy).
• Performs manual provisioning and deprovisioning of user accounts, profiles, and permissions where automated processes do not apply.
• Monitors, supports, and troubleshoots automated provisioning workflows and directory and identity governance integrations. Escalates failures and exceptions as needed.
• Applies least-privilege and role-based access control (RBAC) principles when granting access. Flags potential segregation-of-duties conflicts for review.
• Maintains working knowledge of the applications and operating systems supported by Identity Access Management, including user profiles, roles, and associated permissions.
• Supports periodic access reviews and recertifications, and follows up on remediation.
• Maintains accurate access records and audit documentation. Supports internal and external auditors by gathering evidence for SOX, PCI, MICS, and Gaming Control Board audits.
• Supports routine IT control audits and risk assessments.
• Provides responsive customer service to end users, owning access requests and incidents through resolution.
• Resolves access errors, failed provisioning, and account lockouts, including during scheduled rotational on-call coverage.
• Knows and complies with departmental policies, procedures, and standards, as well as company policies, legal requirements, and applicable collective bargaining agreements.
• Demonstrated discretion when handling sensitive user, system, and regulated gaming information.
• Identifies, reports, and appropriately escalates suspected security violations, vulnerabilities, and compliance concerns in accordance with company policies and established procedures.
• Maintain consistent, regular attendance and actively participate in a rotational 24/7 on-call support schedule (including evenings, weekends, and holidays) as an essential function of the role.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Additional Duties & Responsibilities

Company Standards of Conduct

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Additional Duties & Responsibilities

Minimum Qualifications

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• 1-3 years of experience supporting user access administration, help desk operations, identity management, or related IT support functions or equivalent work experienced is required.
• High school diploma or equivalent required. Bachelor's degree preferred.
• Must be able to obtain and maintain Nevada Gaming Control Board Registration and any other certification or license, as required by law or policy.
• Working knowledge of role-based access control (RBAC) and least-privilege principles.
• Understanding of access and security controls in a directory-based environment, including user accounts, groups, folders, and shared drives.
• Experience providing customer service to end users, with the ability to communicate effectively with individuals of varied backgrounds and experience levels.
• Strong analytical and troubleshooting skills to identify access and security issues and recommend or implement solutions within established procedures.
• Ability to support new systems projects from an access and security perspective.
• Experience with identity governance or automated provisioning workflows.
• Experience with regulatory and internal controls, including PCI, SOX, MICS, and Nevada Gaming Control Board requirements.
• Experience supporting access reviews, audits, and change control processes.
• Ability to work varied shifts, including nights, weekends, and holidays, and to participate in rotational on-call coverage.

Physical Requirements

Must be able to

• Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.
• Physically access all areas of the property and drive areas with or without reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.