The primary responsibility of the Supervisor - Refreshment Center is to supervise assigned Refreshment Center department staff and operations. All duties are to be performed in accordance with departmental and The Venetian Resort's policies, practices, and procedures.

Verifies that Team Members have the proper tools, equipment, and inventory to perform their jobs effectively.
Ensures the general appearance and condition of the Refreshment Center and equipment are in proper order and promptly report maintenance issues to Facilities.
Demonstrates a sense of urgency on behalf of the resort when responding to internal and external requests.
Uses department radio communications professionally and respectfully for operational and business-related purposes.
Monitors employee performance and conduct and reports any operational issues or employee relations concerns to the Refreshment Center Manager.
Demonstrates and promotes consistent professional conduct that supports a respectful, collaborative, and inclusive work environment.
Builds strong professional relationships with the Front Office team and all operational departments involved in Refreshment Center activities.

Promotes teamwork, accountability, and a culture of continuous improvement.
Makes customer-focused, yet financially prudent, decisions when offering guest compensation for service failures.
Actively participate in and lead Team Members in Daily Serenades as needed.
Always displays a passion for guest service and operational excellence.
Promotes an atmosphere of Team Member empowerment and collaboration.
Generates, processes, and maintains Human Resources forms and documentation for the Refreshment Center.
Inputs suite completion data into department systems on a daily basis.
Generates purchase requisitions manually and through the Ariba program.
Generates and tracks work orders for IT, Engineering, and Facilities, maintaining an organized tracking file.
Answers phones, replies to emails, and researches/resolves guest disputes regarding minibar charges.
Drafts and distributes department memos, letters, spreadsheets, and written correspondence.

Engages with all Team Members to foster a collaborative, team-oriented approach to daily operations.
Ensures departmental compliance with property-wide standards, policies, and procedures.
Exercises strict confidentiality when handling sensitive files, records, and employee materials.
Assign floors and shift duties to Team Members, and monitor completion of assignments throughout the shift.
Evaluates department data to organize special projects and provide clear direction on tasks, timelines, and operational processes.
Establishes realistic timelines to complete departmental tasks, assignments, and projects to ensure all deadlines are met.
Renders professional judgment and technical expertise based on operational data to resolve complex issues and improve department efficiency.
Safety is an essential function of this job.
Consistent and regular attendance is an essential function of this job.
Performs other related duties as assigned.

Company Standards of Conduct
All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company's standards, work requirements and rules of conduct.

21 years of age.
Proof of authorization/eligibility to work in the United States.
High School diploma or equivalent.
Must be able to obtain and maintain a valid Health Card, Alcohol Awareness Card and any certification or license, as required by law or policy.
2 years of guest service or hospitality experience (experience in refreshment center operations, inventory control, or F&B operations is highly preferred).
Must have a working knowledge of MS Word, Excel, and Outlook.
Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
Must be able to work varied shifts, including nights, weekends and holidays

Must be able to
Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.
Physically access all areas of the property and drive areas with or without a reasonable accommodation.
Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
Work in a fast-paced and busy environment.
Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.

Supervisor - Refreshment Center @ The Venetian Resort Las Vegas

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