About this role
Position Overview
The primary responsibility of the Attendant - Poker Room is to oversee game seating, phone calls, rewards redemptions, provide gaming cheques to guests and Dealers for operational needs, through use of a mobile bank, and to act as a liaison between guests and support departments, specifically the Casino Cage.
All duties are to be performed in accordance with departmental and The Venetian Resort's policies, practices, and procedures.
Essential Duties & Responsibilities
- Maintain a professional, friendly and courteous atmosphere providing the guest with a pleasant experience.
- Maintain a mobile bank for player and table bank transactions in accordance with department policies and procedures.
- In the absence of a mobile bank, accommodate transactions for players and table banks by acting as a liaison between them and the Casino Cage.
- Conduct player and table bank transactions in accordance with department policies and procedures and notifies Poker Supervisors of any irregularities.
- Maintain an understanding of game play, rules, internal controls, and gaming standards.
- Handle and prioritize multiple guest requests and notify management of pertinent information.
- Greet guests when they arrive and handle guest lists and seating for all Poker games.
- Handle and respond to incoming phone calls.
- Issue new and reprint Grazie account cards.
- Issue guest rewards from logged Grazie poker play.
- Make appropriate guest announcements.
- Safety is an essential function of this job.
- Consistent and regular attendance is an essential function of this job.
- Performs other related duties as assigned.
Additional Duties & Responsibilities
Company Standards of Conduct
All Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company's standards, work requirements and rules of conduct.
Additional Duties & Responsibilities
Minimum Qualifications
- 21 years of age.
- Proof of authorization/eligibility to work in the United States.
- High school diploma or equivalent.
- 1-year casino experience preferred.
- Basic computer skills.
- Accuracy in cash and cheque handling and counting to ensure even money exchanges without variation.
- Ability to operate 10-key calculator, Jet Scan cash counter, and any other associated equipment for accurate mobile bank accountability and even money exchanges with the Casino Cage.
- Ability to communicate clearly and effectively in English, both in spoken and written form.
- Must be able to obtain and maintain a Nevada Gaming Control Board registration and any other certification or license, as required by law or policy.
- Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
- Must be able to work varied shifts, including nights, weekends and holidays.
Physical Requirements
Must be able to
- Lift or carry 30 pounds, unassisted, in the performance of specific tasks, as assigned.
- Push and maneuver departmental and property equipment, including, but not limited to, an assigned cart that contains gaming cheques.
- Physically access all areas of the property and drive areas with or without a reasonable accommodation.
- Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
- Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
- Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
- Work in a fast-paced and busy environment.
- Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.
- Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.