About this role
Salary: £47,000 - 87,000 per year
Requirements
- Hands-on experience administering or configuring Halo ITSM
- Experience creating or modifying workflows, ticket types and system configurations
- Good understanding of IT service management processes and ticketing systems
- Strong troubleshooting and problem-solving skills
- Good communication skills and confidence engaging with customers and internal stakeholders
- Willingness to learn, develop technical expertise and progress into a consultancy-focused position
Responsibilities
- Configure, maintain and develop the Halo ITSM platform to support business and customer requirements
- Create and improve workflows, ticket types, automations and system configurations
- Manage day-to-day system administration, including user access, system updates and configuration changes
- Support onboarding new customers by tailoring Halo to their business processes and service requirements
- Work with experienced Halo Developers and Service Architects to design and implement technical solutions
- Investigate and resolve platform-related issues to ensure the system operates effectively
- Gradually take ownership of customer interactions, gather requirements and provide consultancy support
Technologies
- Support
- ITSM
More
We are hiring a HALO Developer in Nottingham, with hybrid work available. Youll play a key role in improving our Halo ITSM platform and supporting internal operations and external customers. At XMA, our people are at the heart of what we do: we help organisations achieve more through technology and foster a workplace where people can grow, belong and do their best work. Youll join an innovative team solving complex challenges and have opportunities to make an impact while developing your skills alongside talented colleagues.
Benefits include private healthcare, a pension, 25 days of holiday rising to 30 over five years, group life insurance, income protection, gym discounts, Employee of the Quarter recognition and an employee referral programme. We are committed to an inclusive workplace where colleagues are respected, valued and empowered to thrive. As a Disability Confident Leader, we offer interviews to disabled candidates who meet the essential criteria and consider reasonable adjustments throughout recruitment and employment.
last updated 45 week of 2026