About this role
Salary: £25,000 - 25,000 per year
Requirements: Previous experience in a customer service, administration or coordination roleExcellent attention to detail and strong organisational skillsAbility to manage multiple tasks and prioritise effectivelyGood IT and systems skills, with confidence to learn new systems quicklyStrong written and verbal communication skillsAbility to enter and maintain information accuratelyProfessional and positive approach when dealing with customersConfidence taking ownership of queries and seeing them through to resolutionAbility to work effectively as part of a team Responsibilities: Manage administration of HP products across relevant customer frameworks and contractsProcess customer requests and enter information accurately across internal systemsRespond to customer queries via phone and email professionally and promptlyLiaise with internal teams, customers and HP to progress requests smoothlyMaintain accurate records, update systems and keep stakeholders informed of progressMonitor outstanding actions and follow them through to resolutionSupport the wider team with day-to-day administration and customer service activitiesFollow processes and agreed service levelsTake ownership of customer queries and escalate issues where requiredBuild positive relationships with customers and colleagues to support a great customer experience Technologies: SupportCRMHardware More:
Were looking for an organised, customer-focused HP Frameworks Administrator to join our team in Livingston. The salary is £25,000 per annum. Benefits include private healthcare, pension, 25 days holiday rising to 30 days over five years, group life insurance, income protection, gym discounts, Employee of the Quarter and an employee referral programme. At XMA, we help organisations achieve more through technology and aim to create a workplace where people can grow, belong and do their best work. We value inclusion and are committed to a respectful workplace where everyone can thrive. As a Disability Confident Leader, we offer a guaranteed interview to candidates with a disability who meet the essential criteria and consider reasonable adjustments during recruitment and employment.
last updated 42 week of 2026