About this role
Salary: £? - ? per year
Requirements
- Previous experience in SaaS, software implementation, customer onboarding, or a similar technology-focused role
- Excellent written and verbal communication skills
- Strong organisational skills and attention to detail
- Confidence communicating with customers and leading meetings or training sessions
- Good problem-solving skills and the ability to manage multiple priorities
- Comfortable using technology and quick to learn new systems and software
- A proactive, customer-focused approach, with the ability to work independently and as part of a team
- Desirable: Experience managing software migrations or platform transitions
- Desirable: Familiarity with CRM or customer support systems
- Desirable: Experience working with customers across different industries
- Desirable: Knowledge of compliance-driven or operational software environments
Responsibilities
- Manage customer implementations from initial onboarding through to successful launch
- Work with customers to understand their business needs, requirements, and workflows
- Help customers configure and navigate software platforms to suit their needs
- Support customers through software migrations and platform transitions
- Deliver customer training, guidance, and ongoing adoption support
- Lead customer meetings, provide updates, and keep implementation plans on track
- Troubleshoot issues and work with internal teams to find effective solutions
- Build strong customer relationships and provide a smooth onboarding experience
- Maintain accurate customer records, implementation plans, and documentation
- Identify opportunities to improve processes and enhance the customer experience
Technologies
- CRM
- Support
More
We are recruiting Implementation Specialists on behalf of our client, a leading provider of workplace technology and visitor management software based in Northampton. The role is hybrid, pays £17.43–£18.46 per hour depending on shift, and is temporary with the potential to become permanent, with a November start. Available Monday–Friday shifts are 5:00pm–1:00am or 1:00am–9:00am. Youll join a growing, collaborative team that values customer service, accountability, continuous improvement, and professional development. This opportunity offers scope to develop your technical knowledge, build customer relationships, and contribute to successful software implementations.
last updated 45 week of 2026