About this role
Salary: £35,000 - 40,000 per year
Requirements: 3+ years experience in an IT support or infrastructure role.Strong troubleshooting, problem-solving, and communication skills.Customer-focused approach with the ability to work independently and as part of a team.Full UK driving licence and access to a vehicle.Experience with Windows Server, Active Directory, Group Policy, DNS, DHCP, networking, and VPNs.Experience with Remote Desktop Services, Microsoft 365, Azure, Intune, and Defender.Experience with firewalls, switches, servers, storage, and virtualisation would be advantageous.Microsoft certifications such as AZ-900 or AZ-104 would be advantageous.Knowledge of mobile devices and Mac, iOS, Android, or Linux environments would be beneficial. Responsibilities: Provide IT support by phone, email, and remote access.Troubleshoot and resolve technical issues.Support customer computers, servers, networks, and cloud systems.Install and configure hardware and software.Maintain accurate records of work completed.Create and update technical documentation.Carry out occasional on-site customer support.Deliver day-to-day technical support to help customers resolve issues and keep IT environments running effectively.Support a wide range of systems, customers, and technologies, including Microsoft 365, Azure, Windows Server, networking, and cloud-based solutions.Deliver support remotely and travel occasionally to customer locations for on-site technical requirements. Technologies: Active DirectoryAndroidAzureCloudHardwareSupportLinuxMicrosoft 365MobileWindowsiOSOffice 365 More:
We are a friendly and growing team offering an excellent opportunity for an IT professional to develop their career while working with a wide range of customers and technologies. We are seeking a Helpdesk Infrastructure Engineer to join a supportive and forward-thinking IT team in Northampton. This is a full-time role working Monday to Friday, 9:00am to 5:30pm, with an ASAP start. The role offers a competitive salary of £35,000 to £40,000 depending on experience, plus benefits including 25 days holiday plus bank holidays, an extra holiday day after 3 years service, pension scheme, free parking, office snacks and drinks, hybrid working of up to 2 days per week after probation, private medical cover, healthcare cash plan, performance bonus scheme, and the opportunity to join weekend support. We need a car driver for this position.
last updated 32 week of 2026