About this role
Salary: £? - ? per year
Requirements
- Previous experience in SaaS, customer success, account management, customer service, or a similar role
- Excellent communication and relationship-building skills
- Strong organisational skills and attention to detail
- Ability to manage multiple priorities and deadlines
- Proactive, solution-focused approach
- Confidence handling customer queries and potentially challenging conversations
- Desirable: experience with customer renewals, subscriptions, or contracts
- Desirable: familiarity with CRM, billing, or contract management systems
- Desirable: experience identifying opportunities to improve processes and workflows
Responsibilities
- Manage customer renewals from start to finish, ensuring they are completed accurately and on time
- Support customers by telephone, email, and live chat with billing, pricing, subscription, and contract queries
- Build positive customer relationships and resolve concerns to encourage customer retention
- Handle cancellation requests and identify opportunities to retain customers
- Work closely with Account Management, Finance, and Customer Success teams
- Maintain accurate customer records and renewal documentation
- Identify ways to improve processes, reduce manual administration, and support business efficiency
Technologies
- CRM
- Support
More
We are recruiting two Renewal Specialists on behalf of our client in Northampton (NN4). The role pays £17.43–£19.48 per hour, depending on shift, and offers hybrid working. Available shifts are Monday to Friday, 1:00 a.m.–9:00 a.m. or 5:00 p.m.–1:00 a.m. This is a temporary ongoing position with the potential to become permanent, with a November start. Youll join a growing team, develop your skills, and play an important role in customer retention.
last updated 45 week of 2026