About this role
Salary: £27,000 - 30,000 per year
Requirements
- Previous experience in an IT Support, Service Desk, or 1st Line Support position.
- Good understanding of Windows operating systems and Microsoft technologies.
- Basic knowledge of Active Directory and Group Policy.
- Understanding of networking fundamentals, including DNS and DHCP.
- Experience troubleshooting hardware, software, and workstation issues.
- Interest in developing knowledge of Windows Server, virtualisation, and networking.
- Strong communication and customer service skills.
- Microsoft or networking certifications are advantageous but not essential.
Responsibilities
- Provide 1st Line technical support to clients, responding to hardware and software queries by telephone, email, and in person.
- Diagnose and troubleshoot technical issues, identify solutions, and escalate more complex problems when necessary.
- Support end users with day-to-day IT issues across a variety of client environments.
- Assist with Active Directory administration, user accounts, and permissions.
- Troubleshoot workstation, software, and hardware issues.
- Support networking environments, including routers, switches, and wireless access points.
- Update the ticketing system accurately, recording incidents and actions.
- Work with the IT Manager and wider technical team to resolve recurring issues.
- Continuously develop technical knowledge across different IT technologies.
- Deliver excellent customer service.
Technologies
- Active Directory
- Hardware
- Support
- Windows
More
We are an ambitious, expanding Managed Service Provider that has experienced year-on-year growth since launching eight years ago. We provide fully managed IT, communications, and print services to businesses across the UK, and are welcoming a 1st Line IT Support Engineer to our technical team in Horsham. This is a supportive, friendly working environment with exposure to a wide range of technologies and client environments, as well as genuine career progression opportunities. We offer a salary of up to £30,000, depending on experience, fully funded training and industry-recognised certifications, and cover examination costs.
last updated 45 week of 2026